WebSite X5Help Center

 
Jarmila S.
Jarmila S.
User

Error 500 after permission 777 on guestbook  en

Author: Jarmila S.
Visited 3072, Followers 1, Shared 0  

Hello, I am trying to have a guestbook on my site, www.celebrityfragrancesshop.co.uk I followed the instructions I have found on this forum here, BUT despite that after I changed the permissions to 777, the 500 internal error has occurred. Any suggestions?

I have a blog on the same site which works without any problems though I have closed comments due the abuse.

Jarmila

Posted on the
4 ANSWERS
Paul M.
Paul M.
Moderator

Morning Jarmila,

Try changing the permissions to 755 and see if that works.  Different servers can have different requirements

Read more
Posted on the from Paul M.
Jarmila S.
Jarmila S.
User
Author

Hello Paul,

I tried, it didn't give 500 Error, BUT upon testing it gave "There was a problem during the comment insertion"  message. Any other ideas, please? 

Read more
Posted on the from Jarmila S.
Paul M.
Paul M.
Moderator

Hello again Jarmila,

Some more thoughts...  in no particular order...

  • Try clearing your browser cache and cookies before testing, after making any changes 
  • The Guestbook Object has to be saved with a .PHP extension (see Page Properties, Expert window)
  • In the Guestbook Object properties window, check very carefully the path to the 'Subfolder on the Server where to save Data' (under Data Save Settings)
  • The subfolder referred to above must physically exist on your server (NB: X5 will NOT create it for you) and the folder must have public write access permissions
  • Go to this URL...  http://www.celebrityfragrancesshop.co.uk/admin/login.php  and enter your Username and Password as defined in Access Management (Step 4 - Advanced Settings)
Read more
Posted on the from Paul M.