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Torben Ravn
Torben Ravn
User

Chrash may day may day, I going down  en

Author: Torben Ravn
Visited 2774, Followers 2, Shared 0  
Tags: crash

I have been so pleased Website X5 version 8. So today I got the offer to purchase version 10 It could not go wrong .... However, version 10 (10.0.08.35) is to go down just after selecting the new project and click next ... "thanks for the coffee and that's the end" .. Very boring story for the company which would otherwise have delivered some good products,,,, Yes yes, I ha rlæst all the suggestions from the support dept so is the network frame there is anything wrong with that, then it is IE, use either Google Croom, it's just much the going well down anyway .. So dear supplier of Websit X5 Ver. 10 have now resolved the problem for all of us who have the same problem it dies program, the same place for all of us ...... Regards Torben / DK

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12 ANSWERS
Incomedia
Michele C.
Incomedia

Hello Torben,

unfortunately we cannot solve Micosoft frameworks issues automatically but customers have to make a clean installation out of them. 

If you need help with that just let me know, thank you

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Posted on the from Michele C.
Torben Ravn
Torben Ravn
User
Author

Ican not quite understandwhat you mean bya "clean"installation?
Soyou cannot tell mewhat's goingonand howto do it?
I'm reallyannoyedabout it,because I havebeen sohappy to usever.8.0
Lookingveryforward to hearingfrom you..
RegardsTorben
_________________________________
HelloTorben,
unfortunatelywecan notsolveMicosoftframeworksissuesautomatiskbutcustomershave twomakea cleaninstallationout ofdem.
Ifyou needhelp withattjustlet me know, thank you

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Posted on the from Torben Ravn
Torben Ravn
Torben Ravn
User
Author

 have translatedthis texton googletranslation.
Ineed help withthis "clean" installation..
TR

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Posted on the from Torben Ravn
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Michele C.
Incomedia

Hello Torben,

I thought you were already aware about how to reinstall the framework because you wrote

Torben Ravn
Yes yes, I ha rlæst all the suggestions from the support dept so is the network frame there is anything wrong with that

I surely tell you how to reinstall the framework:

You can follow this procedure (even if its written to be for Windows Vista you can use it for other Windows version): 

http://blogs.msdn.com/b/astebner/archive/2008/08/28/8904493.aspx

Generally you should first use the cleanup tool from microsoft you can download from 

http://cid-27e6a35d1a492af7.skydrive.live.com/self.aspx/Blog_Tools/dotnetfx_cleanup_tool.zip

Then install the frameworks in order:

You can also find many information about Microsoft framework clean installation on Google beacause our software is not the only one to depend on it.Hope this helps

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Posted on the from Michele C.
Torben Ravn
Torben Ravn
User
Author

Hi

I really do notknow what's wrongwithWinsiteX5,NCB.10.

Now I havedriventhis recipefacinghere three times.Butnow I haveeverything on mycomputercompletely updated,and all myprograms work, All Programs,but notWinsiteX5Ver.10, works, but however the WinsiteX5Ver.8just run fine.

So Ido not knowwhat can be doneotherwisetosolve the problem anddo not thinkthe groupbehindWinsiteX5ver10 -know the problem.

For knowncreatorof the program,the problemwasprobablya new updatethat solvedall of theuserwhohas the problem.

Therethemanythat has the problem..

RegardsTorben

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Posted on the from Torben Ravn
Torben Ravn
Torben Ravn
User
Author

ThI found alittle programthat could tellmewhat Ihad installedthe Microsoft.Networkson my computer.
Andhere is the result! I haveit all,so what is itthat killsWinsiteX5NCB.10

______________________________________________________________

2.0.50727.5472   ->C:\Windows\Microsoft.NET\Framework\v2.0.50727

4.0.30319.18213   ->C:\Windows\Microsoft.NET\Framework\v4.0.30319

< Installed .NET Frameworks >

.NET FW 2.0 SP 2

.NET FW 3.0 SP 2

.NET FW 3.5 SP 1

.NET FW 4.5 Client

.NET FW 4.5 Full

______________________________________________________________

Are there anythat can solvethis riddle...for all of us

 

Recards

Torben Ravn / CPH

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Posted on the from Torben Ravn
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Michele C.
Incomedia

Hello Torben,

If you installed again all the Microsoft Frameworks like I suggested, then there should be something else: could you please attach here the details of the crash report you get? When the software crashes a window is opened giving you the oppurtunity to view the details of the crash report in a tab. 

With that report I can help you to figure out what's the issue.

May I also ask you if you send us the crash report when these happen?

Keep me updated, thank you

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Posted on the from Michele C.
Torben Ravn
Torben Ravn
User
Author

Hello
Ican not quite understandhow tosend ascreen shotof the systemwhen ithas gone down.

There'stheclassic,windows"ProgNursinghas stoppedworking" andthen you comeback tothe computer desktop,and then you cantry againbutthe same thing happens.

So tellmea little more detailwhere I need totakethe informationoutthat you needto helpme

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Posted on the from Torben Ravn
Incomedia
Claudio D.
Incomedia

Hello Torben,

the error message you get is from windows and so you wont be able to send a crash report because windows is not letting the program to start. This happens when a windows component, needed by the program, is not loaded correctly.

From the list above it seems that probably .NET 4.0 is not correctly working because it appears but not in the list of the installed frameworks.

Please try to uninstall only .NET 4 and then use again the cleanup tool to remove .NET 4.0 and then proceed to reinstall it again.

Once done restart the computer and then try to start WebSite X5 again.

Please keep me updated.

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Posted on the from Claudio D.
Torben Ravn
Torben Ravn
User
Author

It looksobviouslylike Ido notnowhaveNetframeWork4.0.

Andwhen I try toinstall itI get an errorcode643When Iinstall itthroughWindows Update..

So I'm a little confusednow ...

I also geterrorsnow whenI restartthe computer,that I lackNetframeWork4.0.0303...
However,a backupof the systemI canreinstallwhere the computerdoes not reporterrors.

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Posted on the from Torben Ravn
Torben Ravn
Torben Ravn
User
Author

Last new :-)

NET FrameworkSetupVerificationTool.CDF  

Now I havethe followinginstalledagain (after reloading thebackup)
V2.0.50727SP2

V3.0 SP2

V3.5SP1

V4

V4.0

Screen dump from my Win Update

Microsoft.NET Framework4 Client Profilefor Windows 7x86(KB982670)
Installationcontributions 31-08-201309:29
Installation status:Failed
Errordetails: Code643
Updatetype:Recommended
Microsoft.NET Framework4 Client Profileprovides a subsetof featuresfrom the.NET Framework 4Client Profileisdesigned to runclient applicationsandto enablethe fastest possibledeploymentofWPF(WindowsPresentation Foundation)andWindows Formstechnology.
More information:http://go.microsoft.com/fwlink/?LinkId=191022
Help and Support:http://support.microsoft.com

 

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Posted on the from Torben Ravn
Incomedia
Claudio D.
Incomedia

Hello Torben,

Is the program starting or do you still experience error 643?

If you still have this issue try to follow microsoft advices on following page:

http://support.microsoft.com/kb/976982/en

Some users experienced the same issue with bitdefender installed like on the following post:

http://social.technet.microsoft.com/Forums/systemcenter/en-US/1e5a3d6f-273f-4dbc-b859-169305aec668/windows-update-error-643

Please keep me updated.

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Posted on the from Claudio D.