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Michael Simpson
Michael Simpson
User

Unable to install update  en

Author: Michael Simpson
Visited 1074, Followers 1, Shared 0  

Getting the 406 error message when trying to install the new update. Virus checker and firewall have been disabled. What gives?

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3 ANSWERS - 1 CORRECT
Bradley M.
Bradley M.
User

Same here, Same error.  I use Webroot Antivirus, but it is disabled but I still get that 406 error.  Any help please?

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Posted on the from Bradley M.
Paul M.
Paul M.
Moderator

Hello Michael and Bradley,

As an alternative to using the built-in update, you can download the full 10.1.0.39 release from here:

http://answers.websitex5.com/profile/downloads

Once downloaded ensure WebSite X5 is closed, then right-click on the setup file and select 'Run as administrator'  -  this will install the updated version over the old, replacing files automatically as necessary  -  there is no need to uninstall your previous version first.

This method is preferred by some, as certain configurations can cause 406 errors when using the integrated update (usually as a result of proxy, anti-virus, firewall settings, etc., but each circumstance is unique)

Best regards,

Paul

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Posted on the from Paul M.
Michael Simpson
Michael Simpson
User
Author

Thanks.  I was able to successfully install the update after running a complete diagnostics suite on my system and cleaned up some registry errors.

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Posted on the from Michael Simpson