WebSite X5Help Center

 
Richard B.
Richard B.
User

Lost website files  en

Author: Richard B.
Visited 1387, Followers 1, Shared 0  

When I opened the program today my most used websites were not there and it opened in the new project mode. I checked and found out I had recent backups available but the backups tab is dimmed and wont let me access them. I re-installed the program but the problem remains. Dick B

Posted on the
3 ANSWERS
Eduardo Volpi A.
Eduardo Volpi A.
User

Hi Richard,

You must (at least should) know where your projects are phisically located in your hard drive.

If you know, then open X5, access "Preferences", and, in the first field, set the path to your project's folder. They should appear now.

Read more
Posted on the from Eduardo Volpi A.
Richard B.
Richard B.
User
Author

Yes I did that first thing the files are there but the program can't open them. 

Read more
Posted on the from Richard B.
Incomedia
Claudio D.
Incomedia

Hello Richard,

Did you add the correct folder in the preferences where all folders with the projects are saved?

What exactly happens when you try to open them?

Do you get any error messages?

Many thanks!

Read more
Posted on the from Claudio D.