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Marit Søbye Nilsen
Marit Søbye Nilsen
User

Image generator error on shop products  en

Author: Marit Søbye Nilsen
Visited 2596, Followers 1, Shared 0  

Hello. After updating to Professional 10.1.6.50 the following problem has occurred on several images, but not all images. The image is visible but distorted and the following message is partly superimposed "Image Generator Error". On one imge the additional following text is also visible "startup path". Have tried just clicking on image file reference in product settings and republishing, but no change. Tried rotating image and republishing, and the image did rotate, but the error message was stil there. Tried deleting image then relinking to (same) image and republishing, but this did not help either. Need help and suggestions to solve this. You can see the error messages here: http://www.maritskrystaller.no/rokelse.htmland here http://www.maritskrystaller.no/telysholdere.html and here http://www.maritskrystaller.no/alternative-boker.html

After thought... Could it be something to do with a "foreign" character (ie. "ø") being in the folder name/path where the original image is stored on the local hard disk?

X

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1 ANSWERS
Anthony A.
Anthony A.
User

there is no harm to change the special chars from path, but make sure your image name does not have a foreign char.

try to remove the pictures, then hold down Ctrl key and hit preview, then go ahead and add your image again and then once more hold down Ctrl key and hit preview on your x5 program.

if this post is the correct answer, please mark this answer as correct answer.

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Posted on the from Anthony A.