Version 13 prof; not able to start (missing category)
Autor: Andrew T.
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after downloadong, installing and activating version 13 prof. not able to start website X5.
Get message to reinstall because category is missing.
Please advice
Publicado en
Hello Andrew,
thank you for contacting us.
Could you please send me a screenshot of the error message? Does the message appear as soon as you start the program?
Your WebSite X5 Professional 13 has been registered correctly.
I will be able to help you as soon as you give me this information.
Thank you!
Samantha
I believe I have the same problem .....gave an error message regarding missing category and then gives the appearance of updating libraries but stays there.
I have same issue. Version 13.0.0.13. attached is screen grab.
same error...
Hi!
Thank you for updating me.
Are you running your program as administrator?
Could you please right-click on the program icon then select ''run as administrator'' and let me know if you have the same error?
Thank you for your collaborating!
Hi, yes I have the same error and message if I select "run as administrator".
Same for me ....same result as administrator.
Hi,
try to go in this path: C:\Users\youruser\AppData\Local\Incomedia\WebSite X5 v13 - Professional
and delete this folder, then open the program and try again. Let me know.
thank you.
Hi. I have the same error again, also I deleted the folder but the program will not start.
my folder is empty.. and after restart of windows the error is teh same..
Have deleted all older versions ....run as adminstrator and still getting same error!!
websitex5 ver. 13 will not run tried all i know BIG problem
same problem
même probleme, aucune assistance trop dçue par le support suis sous windows 10
Hello,
the correct path is C:\Users\yourusername\AppData\Local\Incomedia\WebSite X5 v13 - Professional
delete this folder, then open the program and try again. Let me know.
Still getting same error
Hi, also I have the same error again... if this notice helps you, I use Windows 7 32-bit.
I am using windows7 64 bit
Autor
Seen the number of people facng the same problem I would like to know the status of this bug in version 13 prof.
Autor
Samantha,
The required screenshot has been provided by Fred S. on 10/12/2016 08:22:22
Please inform us about the status of this bug.
A lot of our projects will be delayed as we can't work with version 13.
I tried to re-install version 12 with any succes netiher
Regards
Andrew T.
Hi, I got an answer in german under the link:
https://helpcenter.websitex5.com/es/post/155791
This works, here short in english:
run cmd.exe (as administrator)
type lodctr /R and press Enter
Try to start the program, at me it will directly starts. If not try to run the program as administrator.
Greetings Thomas
Thanx Thomas that seems to have worked a treat, including importing an older version created site.
Hi!
Maybe this can help
Please have a look at this post https://helpcenter.websitex5.com/es/post/156112 and let me know if you manage to install correctly!
Thank you!
Please read before do.
For those people who received error code 5, try to do all again but run cmd as administrator.
From technet, if you have x64 OS. And try use capital R:
Hello,
I've resolved with the following steps:
PS C:\Windows\system32> cmd
Microsoft Windows [Version 6.2.9200]
(c) 2012 Microsoft Corporation. All rights reserved.
C:\Windows\system32>lodctr /R
Error: Unable to rebuild performance counter setting from system backup store, error code is 2
C:\Windows\system32>cd ..
C:\Windows>cd syswow64
C:\Windows\SysWOW64>lodctr /R
Info: Successfully rebuilt performance counter setting from system backup store
C:\Windows\SysWOW64>winmgmt.exe /RESYNCPERF
C:\Windows\SysWOW64>
Regards-
Matteo
Matteo D'Andrea
Autor
Has anyone be able to solve this category problem ?
I applied the solution of run cmd lodctr /R (as Admin) but with any result
Autor
Microsoft Windows [Version 10.0.14393]
(c) 2016 Microsoft Corporation. All rights reserved.
C:\Users\ADMIN>cd..
C:\Users>cd..C:\>cd windowsC:\Windows>cd system32
C:\Windows\System32>lodctr /RUnable to find initialization file /R
C:\Windows\System32>cd..
C:\Windows>cd syswow64
C:\Windows\SysWOW64>lodctr /RUnable to find initialization file /R
C:\Windows\SysWOW64>winmgmt.exe /RESYNCPERF
C:\Windows\SysWOW64>
I get 2x times file not found
Please advice
Had the same issue.
This is my solution for it https://helpcenter.websitex5.com/es/post/156153
what are they doing to resolve issues so program will run.
Hello Martin, please continue on your own thread where Claudio from Incomedia has already answered you and is awaiting your response:
https://helpcenter.websitex5.com/es/post/156072
Many thanks!
Autor
This issue hasn't been resolved yet.
Is there any progress ?
When will we able to work with Website X5 version 13
Please inform me
Andrew T.
Hello Andrew,
I've flagged this thread for the specific attention of the Incomedia support team.
Hello,
This error has been fixed with the latest update 13.0.1.15, please subscribe to the beta channel here: beta.websitex5.com
and download the update.
Thank you.
interesting.. but i dont must use beta version.. if i use it i dont must use from other pc, whiout beta...
Hello,
it war release the version 13.0.1.16, try install this update. Thank you