Hello Andrew,

thank you for contacting us. 
Could you please send me a screenshot of the error message? Does the message appear as soon as you start the program?
Your WebSite X5 Professional 13 has been registered correctly. 

I will be able to help you as soon as you give me this information. 
Thank you!
Samantha

I believe I have the same problem .....gave an error message regarding missing category and then gives the appearance of updating libraries but stays there.

I have same issue. Version 13.0.0.13. attached is screen grab.

same error...

Hi! 

Thank you for updating me. 

Are you running your program as administrator?

Could you please right-click on the program icon then select ''run as administrator'' and let me know if you have the same error?
Thank you for your collaborating!

Hi, yes I have the same error and message if I select "run as administrator".

Same for me ....same result as administrator.

Hi,

try to go in this path: C:\Users\youruser\AppData\Local\Incomedia\WebSite X5 v13 - Professional

and delete this folder, then open the program and try again. Let me know.

thank you.

Hi. I have the same error again, also I deleted the folder but the program will not start.

my folder is empty.. and after restart of windows the error is teh same..

Have deleted all older versions ....run as adminstrator and still getting same error!!

websitex5 ver. 13 will not run  tried all i know BIG problem 

same problem

même probleme, aucune assistance trop dçue par le support suis sous windows 10

Hello,

the correct path is  C:\Users\yourusername\AppData\Local\Incomedia\WebSite X5 v13 - Professional

delete this folder, then open the program and try again. Let me know.

Still getting same error

Hi, also I have the same error again... if this notice helps you, I use Windows 7 32-bit.

I am using windows7 64 bit

Seen the number of people facng the same problem I would like to know the status of this bug in version 13 prof.

Samantha,

The required screenshot has been provided by Fred S. on 10/12/2016 08:22:22 

Please inform us about the status of this bug.

A lot of our projects will be delayed as we can't work with version 13.

I tried to re-install version 12 with any succes netiher

Regards

Andrew T.

Hi, I got an answer in german under the link:

https://helpcenter.websitex5.com/it/post/155791

This works, here short in english:
run cmd.exe (as administrator)
type lodctr /R and press Enter

Try to start the program, at me it will directly starts. If not try to run the program as administrator.

Greetings Thomas

Thanx Thomas that seems to have worked a treat, including importing an older version created site.

Has anyone be able to solve this category problem ?

I applied the solution of  run cmd lodctr /R   (as Admin) but with any result

Microsoft Windows [Version 10.0.14393]
(c) 2016 Microsoft Corporation. All rights reserved.

C:\Users\ADMIN>cd..

C:\Users>cd..C:\>cd windowsC:\Windows>cd system32

C:\Windows\System32>lodctr /RUnable to find initialization file /R
C:\Windows\System32>cd..

C:\Windows>cd syswow64

C:\Windows\SysWOW64>lodctr /RUnable to find initialization file /R
C:\Windows\SysWOW64>winmgmt.exe /RESYNCPERF

C:\Windows\SysWOW64>

I get 2x times file not found

Please advice

what are they doing to resolve issues so program will run.

Hello Martin, please continue on your own thread where Claudio from Incomedia has already answered you and is awaiting your response:

https://helpcenter.websitex5.com/it/post/156072

Many thanks!

This issue hasn't been resolved yet.

Is there any progress ?

When will we able to work with  Website X5 version 13

Please inform me

Andrew T.

Hello Andrew,

I've flagged this thread for the specific attention of the Incomedia support team.

Hello,

This error has been fixed with the latest update 13.0.1.15, please subscribe to the beta channel here: beta.websitex5.com

and download the update.

Thank you.

interesting.. but i dont must use beta version.. if i use it i dont must use from other pc, whiout beta...

Hello,

it war release the version 13.0.1.16, try install this update. Thank you