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Veneta Stefanova
Veneta Stefanova
User

Problem with e-mail form_ I dont receive the attachments  en

Autor: Veneta Stefanova
Visitado 1119, Followers 1, Compartido 0  

I created e-mail form, with option  to add attcahments.

i receive the form by e-mail, but not the attachments.

I checked the boxes to include the collected data.

What else I have to do?

e-mail form

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4 RESPUESTAS
Veneta Stefanova
Veneta Stefanova
User
Autor

Someone will answer me?

I suppose to have answer from the support center up to 24 hour after my post ? Or I am wrong?

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Publicado en de Veneta Stefanova
Incomedia
Elisa B.
Incomedia

Hello Veneta, 

thank you for your message and for your patience. 

Please check if the attachment is a supported file and do the mail test on your control panel (www.yourwebsite.com/admin) and verify that everything is "pass", also please try with other scirpts. 

Please let me know if you can solve or if you need further help. Thanks, kind regards. 

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Publicado en de Elisa B.
Veneta Stefanova
Veneta Stefanova
User
Autor

Hello

yes, the attachment is supported file format. Please, advice which user name I have to use to login in my admin panel?

For website Incomedia or for my hors provider? i didn't understand

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Publicado en de Veneta Stefanova
Incomedia
Elisa B.
Incomedia

Dear Veneta, 

you have to use the admin id and password you find on Step 4 - Advanced Settings >Access Management

Please let me know if I can help you further. Kind regards.

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Publicado en de Elisa B.