Problem with e-mail form_ I dont receive the attachments 
Autor: Veneta Stefanova
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I created e-mail form, with option to add attcahments.
i receive the form by e-mail, but not the attachments.
I checked the boxes to include the collected data.
What else I have to do?
Posted on the
Autor
Someone will answer me?
I suppose to have answer from the support center up to 24 hour after my post ? Or I am wrong?
Hello Veneta,
thank you for your message and for your patience.
Please check if the attachment is a supported file and do the mail test on your control panel (www.yourwebsite.com/admin) and verify that everything is "pass", also please try with other scirpts.
Please let me know if you can solve or if you need further help. Thanks, kind regards.
Autor
Hello
yes, the attachment is supported file format. Please, advice which user name I have to use to login in my admin panel?
For website Incomedia or for my hors provider? i didn't understand
Dear Veneta,
you have to use the admin id and password you find on Step 4 - Advanced Settings >Access Management
Please let me know if I can help you further. Kind regards.