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Pulak S.
Pulak S.
User

Creating email forms  en

Autor: Pulak S.
Visitado 3286, Followers 1, Compartido 0  

When i created the email form in webiste, the email did not come to me, but goes from me to the man who fills up the form.

Can you please guide how the mail form is to be created?

Thanks

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10 RESPUESTAS - 1 ÚTIL
JJ. JUAG
JJ. JUAG
User

Read the Help topic about sending object e-mail form. This is how you see which e-mail address should be inserted.
You may have entered the email address of the customer instead of their own or created other confusion.
Further error possibilities, if settings ok, with Email addresses from gmail etc. the mail may have been filtered out.

JJ.

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Publicado en de JJ. JUAG
Incomedia
Claudio D.
Incomedia

Hello Pulak S.,

In the e-mail-form object in the the send tab you need to enter in the section "Data submission" as user e-mail-address the email where you want to receive the email form filled out by the visitors of the website.

If you added the email in this field but you still don't receive the email add also a subject and try to change email script type in step 1 - advanced - in Data Management the email script type and then export the project online to test it.

Many thanks!

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Publicado en de Claudio D.
Pulak S.
Pulak S.
User
Autor

Tried all your suggestions, but email still goes to visitor, but not to me.

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Publicado en de Pulak S.
Esahc ..
Esahc ..
Moderator

Pulak, see the attachment. Is that how your form is configured?

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Publicado en de Esahc ..
Pulak S.
Pulak S.
User
Autor

Yes that is how I congigured my form. But when a vsitor fills it, a copy of it goes to him, not to me

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Publicado en de Pulak S.
Esahc ..
Esahc ..
Moderator

Pulak, do you have a secondary email address?

I once had a situation where I found out my ISP had blacklisted an address range which included my email address.  I created a gmail account (& changed my email form) and all worked as expected (& I later took my ISP to task and resolved the issue).

Let us know if this works??

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Publicado en de Esahc ..
Pulak S.
Pulak S.
User
Autor

no that doesnt work. Can there be a video tutorial on how to use the form insertion

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Publicado en de Pulak S.
Esahc ..
Esahc ..
Moderator

Pulak

You tried replacing *** with an alternate email address (gmail, hotmail, etc)??

AND

Did you read Claudio's post?

Go to STEP1

Settings, Advanced, Data Management

I use standard script, send as post

You may have more joy with an alternative setting (eg PHP mailer, send as post)

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Publicado en de Esahc ..
Anthony B.
Anthony B.
User

These are the settings I use in the send tab on the email object of your form and work perfectly. The left hand box is to you and the right hand box to your customer

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Publicado en de Anthony B.
Esahc ..
Esahc ..
Moderator

Anthony - I agree!!

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Publicado en de Esahc ..