When attempting to download one of the free templates, it starts "downloading and installing" then a pop up appears "It
Autor: David W.
Visitado 2220,
Followers 1,
Compartido 0
When attempting to download one of the free templates, it starts "downloading and installing" then a pop up appears "It is not possible to complete the download"
i have check all windows updates are completed and installed and also tried with the firewall switched off
i can download the ' blank' templates but not free templates
Publicado en
Enough room on your pc? Try a restart of pc.
I just downloaded with same version with no problem.
Hope this helps.
I have the same problem with Version 15 Prof, with Version 14 Prof no problem. The templates are not flagged with FREE as they are in Version 14. On a few templates download is possible.
Can you provide a template name that does not work so I / we can test this?
Thx!
Hi David,
I am very sorry for this inconvenience.
First close the program. Then, please go to C: \ Users \ YourUserName \ AppData \ Local \ Incomedia \ WebSite X5 v15- Evolution and delete the "Templates" folder.
Next, enter the Libraries folder. Here, you will find a file called "templates.xml", please deletes this file, too. After that you can start the program and try again.
Please let me know if you need further help. Kind regards.
it's still impossible.please for a solution?
Nikola,
What template, name?
Do you have same problem on other templates?
Autor
having tried what elisa suggested, there are still problems:
some examples
can load Business 1 template, technology template 2
cannot load business 4,15 or 18 technology 6
Hi David,
are there any other Windows users in C: \ Users \?
Please try to reinstall the program again after having deleted the WebSite X5 v15- Evolution folder in C: \ Users \ YourUserName \ AppData \ Local \ Incomedia \
Thanks! Kind regards.
Autor
Hi Elisa
problem is now sorted:
there was no other window users
deleted the folder as suggested
uninstalled program from the PC
rebooted the PC then reinstalled the software