WebSite X5Help Center

 
David W.
David W.
User

When attempting to download one of the free templates, it starts "downloading and installing" then a pop up appears "It  en

Autore: David W.
Visite 1958, Followers 1, Condiviso 0  

When attempting to download one of the free templates, it starts "downloading and installing" then a pop up appears "It is not possible to complete the download"

i have check all windows updates are completed and installed and also tried with the firewall switched off

i can download  the ' blank' templates but not free templates

Postato il
9 RISPOSTE - 1 CORRETTO
Andre E
Andre E
Moderator

Enough room on your pc? Try a restart of pc.

I just downloaded with same version with no problem.

Hope this helps.

Leggi di più
Postato il da Andre E
Werner F.
Werner F.
User

I have the same problem with Version 15 Prof, with Version 14 Prof  no problem.  The templates are not flagged with FREE as they are in Version 14. On a few templates download is possible.

Leggi di più
Postato il da Werner F.
Andre E
Andre E
Moderator

Can you provide a template name that does not work so I / we can test this?

Thx!

Leggi di più
Postato il da Andre E
Incomedia
Elisa B.
Incomedia

Hi David, 

I am very sorry for this inconvenience. 

First close the program. Then, please go to C: \ Users \ YourUserName \ AppData \ Local \ Incomedia \ WebSite X5 v15- Evolution and delete the "Templates" folder.

Next, enter the Libraries folder. Here, you will find a file called "templates.xml", please deletes this file, too. After that you can start the program and try again.

Please let me know if you need further help. Kind regards.

Leggi di più
Postato il da Elisa B.
Nikola P.
Nikola P.
User

it's still impossible.please for a solution?

Leggi di più
Postato il da Nikola P.
Andre E
Andre E
Moderator

Nikola,
What template, name?

Do you have same problem on other templates?

Leggi di più
Postato il da Andre E
David W.
David W.
User
Autore

having tried what elisa suggested,   there are still problems:

some examples

can load Business 1 template, technology template 2

cannot load business  4,15 or 18 technology 6

Leggi di più
Postato il da David W.
Incomedia
Elisa B.
Incomedia

Hi David, 

are there any other Windows users in C: \ Users \? 

Please try to reinstall the program again after having deleted the WebSite X5 v15- Evolution folder in  C: \ Users \ YourUserName \ AppData \ Local \ Incomedia \ 

Thanks! Kind regards.

Leggi di più
Postato il da Elisa B.
David W.
David W.
User
Autore

Hi Elisa

problem is now sorted:

there was no other window users

deleted the folder as suggested

uninstalled program from the PC

rebooted the PC then reinstalled the software

Leggi di più
Postato il da David W.