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Bill W.
Bill W.
User

Graphic template will not download  en

Autor: Bill W.
Visitado 2052, Followers 1, Compartido 0  

Purchased graphic template.  found it in "licensed" templates but it will not download

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17 RESPUESTAS - 1 ÚTIL - 1 CORRECTO
Bill W.
Bill W.
User
Autor

Please explain how I can get access to the graphic template that I purchased.

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Publicado en de Bill W.
Incomedia
Elisa B.
Incomedia

Hi Billy, 

thank you for your message. 

Please start the program as administrator and try downloading other tempaltes as well, so to verify if you experience again the same issue. 

Thanks! Kind regards.

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Publicado en de Elisa B.
Bill W.
Bill W.
User
Autor

I started program as admin, I am able to download other templates, but not the one graphic template

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Publicado en de Bill W.
Bill W.
Bill W.
User
Autor

If I am not allowed to download the graphic template, can I at least have the credits refunded???

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Publicado en de Bill W.
Bill W.
Bill W.
User
Autor

help with this matter would be greatly appreciated

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Publicado en de Bill W.
Incomedia
Elisa B.
Incomedia

Hi Billy, 

thank you for your test, I will pass this information and let you know how to proceed. Thanks!

Kind regards

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Publicado en de Elisa B.
Incomedia
Elisa B.
Incomedia

Hi Billy, 

according to our records, tonight the template in question has been successfully downloaded, could you please confirm me this?

Thanks! Kind regards.

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Publicado en de Elisa B.
Bill W.
Bill W.
User
Autor

Purchased graphic template.  found it in "licensed" templates but it will not download.  I am still unable to download.  See the screen shot I provided previously.  can the file be emailed or something?

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Publicado en de Bill W.
Incomedia
Elisa B.
Incomedia

Thank you Billy, 

I have informed the developers, I will let you know as soon as possible. 

Thanks! Kind regards.

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Publicado en de Elisa B.
Bill W.
Bill W.
User
Autor

Any word on a solution?

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Publicado en de Bill W.
Bill W.
Bill W.
User
Autor

Can you please AT LEAST refund the credits that I used to purchase the graphic template that cannot be downloaded?

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Publicado en de Bill W.
Incomedia
Elisa B.
Incomedia

Hi Billy, 

I have pushed for more information about your situation but unfortunately there are still no news about this. Could you please provide me with the licence for Credits which should be refunded?

Thanks! Kind regards.

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Publicado en de Elisa B.
Bill W.
Bill W.
User
Autor

Elisa,  I don't feel comfortable giving my license number on this forum.  Incomedia should know my license number as it is no doubt connected to my profile.

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Publicado en de Bill W.
Esahc ..
Esahc ..
Moderator

Billy, whilst you are no doubt correct, if you go to your first post you can mark this post as hidden it will mark the whole conversation as hidden and no-one except Incomedia & yourself can see it, you could then provide any details with confidence.

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Publicado en de Esahc ..
Incomedia
Elisa B.
Incomedia

Hi Billy, 

could you please try again now and please let me know?

Thanks! Kind regards

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Publicado en de Elisa B.
Bill W.
Bill W.
User
Autor

Elisa,  I was able to download.  Thank you for your assistance.

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Esahc ..
Esahc ..
Moderator

Billy, please mark Elisa's post as correct in case this helps others?

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Publicado en de Esahc ..