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Billy W.
Billy W.
User

Graphic template will not download  en

Author: Billy W.
Visited 461, Followers 1, Shared 0  

Purchased graphic template.  found it in "licensed" templates but it will not download

Posted on the
17 ANSWERS - 1 USEFUL - 1 CORRECT
Billy W.
Billy W.
User
Author

Please explain how I can get access to the graphic template that I purchased.

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Posted on the from Billy W.
Incomedia
Elisa B.
Incomedia

Hi Billy, 

thank you for your message. 

Please start the program as administrator and try downloading other tempaltes as well, so to verify if you experience again the same issue. 

Thanks! Kind regards.

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Posted on the from Elisa B.
Billy W.
Billy W.
User
Author

I started program as admin, I am able to download other templates, but not the one graphic template

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Posted on the from Billy W.
Billy W.
Billy W.
User
Author

If I am not allowed to download the graphic template, can I at least have the credits refunded???

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Posted on the from Billy W.
Billy W.
Billy W.
User
Author

help with this matter would be greatly appreciated

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Posted on the from Billy W.
Incomedia
Elisa B.
Incomedia

Hi Billy, 

thank you for your test, I will pass this information and let you know how to proceed. Thanks!

Kind regards

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Posted on the from Elisa B.
Incomedia
Elisa B.
Incomedia

Hi Billy, 

according to our records, tonight the template in question has been successfully downloaded, could you please confirm me this?

Thanks! Kind regards.

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Posted on the from Elisa B.
Billy W.
Billy W.
User
Author

Purchased graphic template.  found it in "licensed" templates but it will not download.  I am still unable to download.  See the screen shot I provided previously.  can the file be emailed or something?

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Posted on the from Billy W.
Incomedia
Elisa B.
Incomedia

Thank you Billy, 

I have informed the developers, I will let you know as soon as possible. 

Thanks! Kind regards.

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Posted on the from Elisa B.
Billy W.
Billy W.
User
Author

Any word on a solution?

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Posted on the from Billy W.
Billy W.
Billy W.
User
Author

Can you please AT LEAST refund the credits that I used to purchase the graphic template that cannot be downloaded?

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Posted on the from Billy W.
Incomedia
Elisa B.
Incomedia

Hi Billy, 

I have pushed for more information about your situation but unfortunately there are still no news about this. Could you please provide me with the licence for Credits which should be refunded?

Thanks! Kind regards.

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Posted on the from Elisa B.
Billy W.
Billy W.
User
Author

Elisa,  I don't feel comfortable giving my license number on this forum.  Incomedia should know my license number as it is no doubt connected to my profile.

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Posted on the from Billy W.
Esahc ..
Esahc ..
Moderator

Billy, whilst you are no doubt correct, if you go to your first post you can mark this post as hidden it will mark the whole conversation as hidden and no-one except Incomedia & yourself can see it, you could then provide any details with confidence.

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Posted on the from Esahc ..
Incomedia
Elisa B.
Incomedia

Hi Billy, 

could you please try again now and please let me know?

Thanks! Kind regards

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Posted on the from Elisa B.
Billy W.
Billy W.
User
Author

Elisa,  I was able to download.  Thank you for your assistance.

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Posted on the from Billy W.
Esahc ..
Esahc ..
Moderator

Billy, please mark Elisa's post as correct in case this helps others?

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Posted on the from Esahc ..