I can not get support from the solution of the issue! 
Autor: Valeriy Khalif
Visitado 1256,
Followers 1,
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The second time I submit real questions and see absolutely non-competent work of your support.
My last question was about the impossibility of working with the ad panelhttp://may.site/admin/login.php
Why are you closing the discussion? I DIDN'T GET AN ANSWER AND SOLUTION OF MY PROBLEM!
Stefano G. (Incomedia) answered this question to me and frankly disappointed me with his answer: “I apologize for not being able to provide further assistance on this issue” - there was no solution to the question!
I have to complain about bad work, and how else can I get help?
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Hi Valeriy,
thank you for getting in touch.
Please consider the post https://helpcenter.websitex5.com/es/post/206802 is still open and accessible for both you and the staff. The icon
refers to the fact the message as been set as private due to the fact that you have reported your FTP data on it.
You can therefore carry on the discussion with my colleague on that post. Thanks!
Kind regards.
Autor
Hello.
And nevertheless, my question remained unresolved! So how did you help me?
If the post is closed, then no one else sees this post except by an employee of Incomedia, and they just do not want to help me.
So what are we going to do?
Can you help me with my question? Maybe you can offer your collaborator to solve this issue?
In my case, I have your software product not working to the end. What should I do?
Hi Valery,
This post https://helpcenter.websitex5.com/es/post/206802 has been set as public again, after hiding the messages where your FTP data where available.
Thanks! Kind regards.