Problem updating from v17.0.8 to 2019.2.7 
Autor: John H.
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I purchased X5 Evolution (1 user, 2pcs) in February to run on my desktop pc and have recently added it onto my laptop. Due to setup problems with the laptop I decided to uninstall and reinstall . My original installation file was v17.0.8. but my desktop is now running v2019.2.7.
Although the copy of v17.0.8 installed on my laptop advises me that an update is available, when I try to run the update installation I get a message that "It was not possible to download the files from the Incomedia server".
Is this becuse the server thinks I am trying to install on a third pc? I had no problems when I entered the regustration code.
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download the full install from your profile here in the helpdesk and install that one.
top right pulldown next to your name -> download
Goodluck
Hi John,
please follow Andre's suggestion, and please keep me posted.
Thank you in advance. Kind regards.
Autor
Thanks Andre and Elisa.
The download and installation of v2019.2.7 was successful and I can edit the local copy of my website on my laptop.
I just need to resolve a ftp problem with my hosting service (not Incomedia!) to confirm that I can upload the website OK and then I'll mark the reply as correct.
John