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John H.
John H.
User

Problem updating from v17.0.8 to 2019.2.7  en

Autor: John H.
Visited 124, Followers 1, Udostępniony 0  

I purchased X5 Evolution (1 user, 2pcs) in February to run on my desktop pc and have recently added it onto my laptop.  Due to setup problems with the laptop I decided to uninstall and reinstall .  My original installation file was v17.0.8. but my desktop is now running v2019.2.7.

Although the copy of v17.0.8 installed on my laptop advises me that an update is available, when I try to run the update installation I get a message that "It was not possible to download the files from the Incomedia server".

Is this becuse the server thinks I am trying to install on a third pc?  I had no problems when I entered the regustration code.

Posted on the
3 ODPOWIEDZI - 1 POMOCNY - 1 PRAWIDłOWA ODPOWIEDź
Andre E
Andre E
Moderator

download the full install from your profile here in the helpdesk and install that one.

top right pulldown next to your name -> download

Goodluck

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Posted on the from Andre E
Incomedia
Elisa B.
Incomedia

Hi John, 

please follow Andre's suggestion, and please keep me posted.

Thank you in advance. Kind regards.

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Posted on the from Elisa B.
John H.
John H.
User
Autor

Thanks Andre and Elisa.

The download and installation of v2019.2.7 was successful and I can edit the local copy of my website on my laptop.

I just need to resolve a ftp problem with my hosting service (not Incomedia!) to confirm that I can upload the website OK and then I'll mark the reply as correct.

John

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Posted on the from John H.