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Sinisa B.
Sinisa B.
User

Bug fixes upon license expiring?  en

Autor: Sinisa B.
Visitado 667, Followers 1, Compartido 0  

Do you know what is a Incomedia policy regarding WSX5 bug fixes upon licence expiring?

I have witnessed that the majority of software updates were actually bug fixes only...

So, I was wondering will the user be able to get BUG FIXES only after the license has expired?

Thank you in advance for the feedback!



Publicado en
13 RESPUESTAS - 3 úTIL
John S.
John S.
User

Hello Sinisa

Be aware that after your license has expired you will not be able to get updates and ALSO not fixes.

So - if you intend to stop updates then be sure you are on a stable version with only few or no bugs.

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Axel  
Axel  
User

John.... no bugs ???? is it possible ??? wink

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Giuseppe Guida
Giuseppe Guida
User

Hi, for unresolved bugs, if your license expires, you must have luck on your side.

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Sinisa B.
Sinisa B.
User
Autor

@ All

Thank you guys very much!

Well, I was not expected to be any different...

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Publicado en de Sinisa B.
Incomedia
Elisa B.
Incomedia

Hi Sinisa, 

if a licence expires, it is possible to get all the updates of the owned version, but it is unfortunately possible to access the next version. Namely, if the licence expires while you have version 2021.2, you still get all the updates of the 2021.2 version and the relative bug fixes, but you can't switch to 2021.3 unless you buy a new licence. 

I hope I have clarified your doubts and I wish you a nice day.

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Publicado en de Elisa B.
Axel  
Axel  
User

Elisa,

You said:

"you have version 2021.2, you still get all the updates of the 2021.2 version and the relative bug fixes, but you can't switch to 2021.3"

Does it means that v2021.2.1, v2021.2.x, v2021.2.9 will be available for downloading in your example ?

Enjoy!
Axel

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Incomedia
Elisa B.
Incomedia

Hi Axel, 

if your licence expires while you have v2021.2 you get for example v2021.2.6, v2021.2.7, v2021.2.8 etc. but you can't access v2021.3. 

Thanks! Kind regards.

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Publicado en de Elisa B.
Sinisa B.
Sinisa B.
User
Autor

@ Elisa

What if the bug is overlooked and the new version - I cannot update to - is published?

In that case - I'm gonna stick with the faulty version, right?

***

Secondly, what about the purchased objects (i.e. Database Viewer, CSV viewer, etc.) in the case of bug fixes in those objects? Are we losing the purchased objects fixing bugs feature when our licence expires?

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Publicado en de Sinisa B.
Incomedia
Elisa B.
Incomedia

Hi!

If a possible issue is solved on a next version and the licence isn't active, it is necessary to purchase a new licence to access it, therefore it is advisable to keep the licence active.

On the other hand, the Objects will stay active, and you will still be able to get updates. 

Thanks! Kind regards.

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Publicado en de Elisa B.
Sinisa B.
Sinisa B.
User
Autor

@ Elisa

Nice to have a possibility - at least - to update purchased objects on license expire...

Thank you!

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Publicado en de Sinisa B.
Sinisa B.
Sinisa B.
User
Autor

@ Alex

Yeah, I loved that film - cheers!

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Sinisa B.
Sinisa B.
User
Autor

@ Axel

Sorry for misspelling the name, Axel  - I was in a hurry!

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Publicado en de Sinisa B.