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Sinisa B.
Sinisa B.
User

Bug fixes upon license expiring?  en

Author: Sinisa B.
Visited 1305, Followers 1, Shared 0  

Do you know what is a Incomedia policy regarding WSX5 bug fixes upon licence expiring?

I have witnessed that the majority of software updates were actually bug fixes only...

So, I was wondering will the user be able to get BUG FIXES only after the license has expired?

Thank you in advance for the feedback!



Posted on the
13 ANSWERS - 3 USEFUL
John S.
John S.
User

Hello Sinisa

Be aware that after your license has expired you will not be able to get updates and ALSO not fixes.

So - if you intend to stop updates then be sure you are on a stable version with only few or no bugs.

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Posted on the from John S.
Axel  
Axel  
User
Best User of the month FR

John.... no bugs ???? is it possible ??? wink

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Posted on the from Axel  
Giuseppe Guida
Giuseppe Guida
User

Hi, for unresolved bugs, if your license expires, you must have luck on your side.

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Posted on the from Giuseppe Guida
Sinisa B.
Sinisa B.
User
Author

@ All

Thank you guys very much!

Well, I was not expected to be any different...

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Posted on the from Sinisa B.
Incomedia
Elisa B.
Incomedia

Hi Sinisa, 

if a licence expires, it is possible to get all the updates of the owned version, but it is unfortunately possible to access the next version. Namely, if the licence expires while you have version 2021.2, you still get all the updates of the 2021.2 version and the relative bug fixes, but you can't switch to 2021.3 unless you buy a new licence. 

I hope I have clarified your doubts and I wish you a nice day.

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Posted on the from Elisa B.
Axel  
Axel  
User
Best User of the month FR

Elisa,

You said:

"you have version 2021.2, you still get all the updates of the 2021.2 version and the relative bug fixes, but you can't switch to 2021.3"

Does it means that v2021.2.1, v2021.2.x, v2021.2.9 will be available for downloading in your example ?

Enjoy!
Axel

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Posted on the from Axel  
Incomedia
Elisa B.
Incomedia

Hi Axel, 

if your licence expires while you have v2021.2 you get for example v2021.2.6, v2021.2.7, v2021.2.8 etc. but you can't access v2021.3. 

Thanks! Kind regards.

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Posted on the from Elisa B.
Sinisa B.
Sinisa B.
User
Author

@ Elisa

What if the bug is overlooked and the new version - I cannot update to - is published?

In that case - I'm gonna stick with the faulty version, right?

***

Secondly, what about the purchased objects (i.e. Database Viewer, CSV viewer, etc.) in the case of bug fixes in those objects? Are we losing the purchased objects fixing bugs feature when our licence expires?

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Posted on the from Sinisa B.
Incomedia
Elisa B.
Incomedia

Hi!

If a possible issue is solved on a next version and the licence isn't active, it is necessary to purchase a new licence to access it, therefore it is advisable to keep the licence active.

On the other hand, the Objects will stay active, and you will still be able to get updates. 

Thanks! Kind regards.

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Posted on the from Elisa B.
Sinisa B.
Sinisa B.
User
Author

@ Elisa

Nice to have a possibility - at least - to update purchased objects on license expire...

Thank you!

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Posted on the from Sinisa B.
Sinisa B.
Sinisa B.
User
Author

@ Alex

Yeah, I loved that film - cheers!

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Posted on the from Sinisa B.
Sinisa B.
Sinisa B.
User
Author

@ Axel

Sorry for misspelling the name, Axel  - I was in a hurry!

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Posted on the from Sinisa B.