Website x5 hosting problems 
Autor: Aleksey R.
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Hi,
I activated WebSite X5 hosting after updating WebSite X5 Pro to v20214.4. I made it online in my profile (My Webhosting section). Then I tried to use this option to export my project to the hosting (Export>Uplode the Website to Internet>WebSite X5 Hosting pro (from drop-down menu) and then clicking Start. I was getting error message: Unable to connect to Server. Please check with your Internet Provider that you have the correct connection information. Any idea how to solve the issue?
Thank you,
Aleksey
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Hello.As a rule, after activating the hosting, time must pass.About 5-15 minutes.Possibly up to one hour.
Autor
I observe this error for a few days. I tried to install WebSite X5 Pro to another computer and publish my project ising WebSite X5 hosting - same error
Лучшим вариантом будет использование стороннего хостинга, где есть все услуги, в том числе и регистрация доменов. Чудо-юдо под именем хостинга, созданное здесь, единственным плюсом имеет лишь бесплатность, да и то только для одного сайта, в то время, как на обычном хостинге вы можете держать сколько угодно своих сайтов, в размерах выделенного вам места.
Отправил уведомление о Вашем вопросе сотрудникам компании, ожидайте ответ от них тут в комментариях.
Hello Aleksey
We've performed a quick maintenance on our systems, can you please verify if the issue is still happening to you or not?
Keep me posted here
Thank you
Stefano
Autor
Hello Stefano,
Yes, the issue is still happening. I attached error file. As you can see, there is a message saying that my webspace and domain are active. However when I click Start, I can't connect to the server. Is it possible that it is happening because I activated my webspace from my WebSite X5 account in the brouser prior uplodin my project to the server? I red somewhere that you suppose to uplod your project first, using WebSite X5 Pro software, whithout touching anything on the server through web interface control.
Thanks,
Aleksey
Hello Aleksey
We've encountered an issue with your password. We've updated your data and it should work now
Please try and export again and let me know if it works
Thank you
Stefano
Autor
Hi Stefano,
It works now!
Thank you very much for your help,
Aleksey