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Aleksey R.
Aleksey R.
User

Website x5 hosting problems  en

Autor: Aleksey R.
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Hi,

I activated WebSite X5 hosting after updating WebSite X5 Pro to v20214.4. I made it online in my profile (My Webhosting section). Then I tried to use this option to export my project to the hosting (Export>Uplode the Website to Internet>WebSite X5 Hosting pro (from drop-down menu) and then clicking Start. I was getting error message: Unable to connect to Server. Please check with your Internet Provider that you have the correct connection information. Any idea how to solve the issue?

Thank you,

Aleksey

Posted on the
8 ODPOWIEDZI - 1 POMOCNY - 1 PRAWIDłOWA ODPOWIEDź
Aleksej H.
Aleksej H.
Moderator

Hello.As a rule, after activating the hosting, time must pass.About 5-15 minutes.Possibly up to one hour.

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Posted on the from Aleksej H.
Aleksey R.
Aleksey R.
User
Autor

I observe this error for a few days. I tried to install WebSite X5 Pro to another computer and publish my project ising WebSite X5 hosting - same error

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Posted on the from Aleksey R.
Pavel M.
Pavel M.
User

Лучшим вариантом будет использование стороннего хостинга, где есть все услуги, в том числе и регистрация доменов. Чудо-юдо под именем хостинга, созданное здесь, единственным плюсом имеет лишь бесплатность, да и то только для одного сайта, в то время, как на обычном хостинге вы можете держать сколько угодно своих сайтов, в размерах выделенного вам места.

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Posted on the from Pavel M.
Aleksej H.
Aleksej H.
Moderator

Отправил уведомление о Вашем вопросе сотрудникам компании, ожидайте ответ от них тут в комментариях.

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Posted on the from Aleksej H.
Incomedia
Stefano G.
Incomedia

Hello Aleksey

We've performed a quick maintenance on our systems, can you please verify if the issue is still happening to you or not?

Keep me posted here

Thank you

Stefano

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Posted on the from Stefano G.
Aleksey R.
Aleksey R.
User
Autor

Hello Stefano,

Yes, the issue is still happening. I attached error file. As you can see, there is a message saying  that my webspace and domain are active. However when I click Start, I can't connect to the server. Is it possible that it is happening because I activated my webspace from my WebSite X5 account in the brouser prior uplodin my project to the server? I red somewhere that you suppose to uplod your project first, using WebSite X5 Pro software, whithout touching anything on the server through web interface control.

Thanks,

Aleksey

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Posted on the from Aleksey R.
Incomedia
Stefano G.
Incomedia

Hello Aleksey

We've encountered an issue with your password. We've updated your data and it should work now

Please try and export again and let me know if it works

Thank you

Stefano

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Posted on the from Stefano G.
Aleksey R.
Aleksey R.
User
Autor

Hi Stefano,

It works now!

Thank you very much for your help,

Aleksey

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Posted on the from Aleksey R.