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Peter Wilkens N.
Peter Wilkens N.
User

Forsvundne credits  en

Autor: Peter Wilkens N.
Visitado 401, Followers 1, Compartido 0  

Jeg har konstateret, at 2 ubrugte credits med udløb 05/08 2022 ikke længere er alktive.

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3 RESPUESTAS - 1 CORRECTO
Дмитрий Тулупов
Дмитрий Тулупов
User

Hi, Peter Wilkens.

All purchased credits are deleted after a year if you have not used them.

They must be spent in one year. Those are the rules.

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Incomedia
Elisa B.
Incomedia

Hello there!

Thank you for getting in touch. 


Unfortunately, I must confirm that Credits do have an expiration date: in your case, the expiration date was May 8th, 2022 I really hope this hasn't caused any issues for you. Please consider though, we warn about the Credit expiration on the FAQ page, as well as the Credits Page.

Thanks! Kind regards.

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Peter Wilkens N.
Peter Wilkens N.
User
Autor

Hej igen.

Tak for svaret.

Men det forvirrede mig med de forskellige datoformater, I anvender.

22/03 er 22. marts, mens 05/08 er 8. maj.

 

Med venlig hilsen
Peter W.

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