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Peter Wilkens N.
Peter Wilkens N.
User

Forsvundne credits  en

Auteur : Peter Wilkens N.
Visité 400, Followers 1, Partagé 0  

Jeg har konstateret, at 2 ubrugte credits med udløb 05/08 2022 ikke længere er alktive.

Posté le
3 RéPONSES - 1 CORRECT
Дмитрий Тулупов
Дмитрий Тулупов
User

Hi, Peter Wilkens.

All purchased credits are deleted after a year if you have not used them.

They must be spent in one year. Those are the rules.

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Posté le de Дмитрий Тулупов
Incomedia
Elisa B.
Incomedia

Hello there!

Thank you for getting in touch. 


Unfortunately, I must confirm that Credits do have an expiration date: in your case, the expiration date was May 8th, 2022 I really hope this hasn't caused any issues for you. Please consider though, we warn about the Credit expiration on the FAQ page, as well as the Credits Page.

Thanks! Kind regards.

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Posté le de Elisa B.
Peter Wilkens N.
Peter Wilkens N.
User
Auteur

Hej igen.

Tak for svaret.

Men det forvirrede mig med de forskellige datoformater, I anvender.

22/03 er 22. marts, mens 05/08 er 8. maj.

 

Med venlig hilsen
Peter W.

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Posté le de Peter Wilkens N.