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Smile L.
Smile L.
User

Why no answer from support  en

Auteur : Smile L.
Visité 2283, Followers 1, Partagé 0  

It took more than a day, but the response from support not received. Why is it so slow?

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1 RéPONSES - 1 CORRECT
Paul M.
Paul M.
Moderator

Hello Smile L.,

The official support from Incomedia is within 24/48 hours from time of posting, during normal working hours (excluding weekends and holidays), as stated in the terms and conditions of the software licence that you agreed to when you installed the software.

What thread are you referring to that has not received a response?  Is it this one?

https://helpcenter.websitex5.com/post/134279

I shall flag that for Incomedia's specific attention when they return to work on Monday.

Kind regards,

Paul

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Posté le de Paul M.