I cannot get an mp4 file to play. I update Adobe Flash player still no video. 
Auteur : Felicia H.
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First, I am super new at website creation. I am trying to attach an mp4 video to my home page. I updated adobe flash and checked that the plugin was enabled. I am using IE and Chrome to preview the video.Please help.
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Hello Felicia,
In the first instance can you please confirm that the video file has been encoded as per the description in the following FAQ?
https://helpcenter.websitex5.com/post/53536
It would also be helpful if you were able to post a link to the site in question, if it is online.
If the issue is restricted to the preview mode only, then please read through the following thread:
https://helpcenter.websitex5.com/post/125712
Many thanks,
Paul