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Armin S.
Armin S.
User

Installation issue X5 Profesional 13  en

Auteur : Armin S.
Visité 1348, Followers 1, Partagé 0  

Hello,

I try every second day to install trial version of X5 Professional 13 without success.

Once to program is open, it crashes right away.

Can you tell me when a version will be ready without going into registery modifications?

By the way I dont have any Lavasoft product on my PC neither Lavasoft compagnion.

Thanks and best regards.

Armin

Posté le
6 RéPONSES - 1 CORRECT
Wayne B.
Wayne B.
User

Hi Armin, good that you checked the Lavasoft thing first - we can dissmiss that possibility. Where did you download your trial version from? What Windows version are you running? The answers to these questions might help.

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Posté le de Wayne B.
Incomedia
Elisa B.
Incomedia

Hello Armin, 

thank you for having contacted us. 

Could you please send me a screenshot of the error you get? Also, when does the message appear?

Thank you in advance. Kind regards.

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Posté le de Elisa B.
Incomedia
Elisa B.
Incomedia

Hello Armin, 

please read this procedure: https://helpcenter.websitex5.com/fr/post/157225 . Pay attention when following it, as this procedure modifies the  modifies the operating systems registry.
The generated files are closely related to the computer where the procedure has been performed. If any of the information contained in the following steps doesn't match with the one on the pc where you are performing them it is necessary to stop and contact us, by adding the so far generated files as attachment.

Thank you, kind regards.

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Posté le de Elisa B.
Armin S.
Armin S.
User
Auteur

Hello Elisa,

Thanks for your reply.

Being just a computer user, I dont feel comfortable to folow your installation procedure, modifying registy etc.

Could you please repy to my question in the first post please:

"Can you tell me when a version will be ready without going into registery modifications?"

Many thanks and best regards.

Armin

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Posté le de Armin S.
Incomedia
Elisa B.
Incomedia

Hello Armin, 

I understand that this procedure might be difficult, but unfortunately there is not a more simple way of solving the issue at the moment. Besides, as this difficulty derives from a compatibility problem  Lavasoft Web Companion, so another version would not solve the irregularity. 

I am sorry, kind regards.

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Posté le de Elisa B.