Cannot update? 
Auteur : Hank Leenaarts
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Hello,
I bought a short while ago evolution 13 but unfortunately it does not update? What do I have to do so I can retrieve the normal updates? See screenshot from what I get as a message.
Thanks in advance.
Regards,
Hank
Posté le
Hello Hank,
thank you for contacting us!
I'm sorry, how did you try to update your WebSite X5? From your Start page?
Eventually, please feel free to download the latest version from the ''download'' section in your control panel here on answers then follow the instructions to complete the procedure correctly.
Please keep me updated!
Thank you!
Samantha
Auteur
Hi Samantha,
I think I found the problem only I don't know how to solve this. If I look under download it says "no license". Also I see on the start page that my mail address is mentioned as: ***nm. Apparently I made a mistake with my mail address. So on the download section I don't have the ability to download.
How can we fix this, the proof that I bought a license is in the attached file.
Hope to hear from you soon.
Regards,
Hank
Hello Hank!
Thank you so much for your answer.
No problem at all, I have fixed this for you. From now onwards, you will be able to find your licence key in your control panel. Please feel free to download the latest version from your control panel if you like, and install.
If you have anymore questions about this, you knwo where to find me!
Wishing you a lovely day!
Samantha