Hello FABRE Danielle,

The CSV files created contains the ordered products and the client data but the order number is not present in it.

In case you use the database on the e-commerce then you will be able to download the csv files containing these informations from the admin control panel.

Many thanks!

***** Google Translation:

Bonjour FABRE Danielle,

Les fichiers CSV sont le produit de la commande et ne sont pas présents dans celle-ci.

Dans le cas où vous utilisez la base de données sur le commerce électronique, vous serez en mesure de télécharger les fichiers csv contenant ces informations à partir du panneau de contrôle d'administration.

Merci beaucoup!

Hello Claudio,

Thank you for your answer, but I think you don't understand what I mean...

See what we receive after an order by e-mail :

When you want to put the orders and customers in a data base, you have, at first, to copy/paste the order number from the object of the preview of the order (because it doesn't appear nowhere else).

After when you want to open the attached csv files in the data base Excel (for example), you have first to import and convert them (for columns and caracters encoded UTF8). It's yet a big problem because it need a lot of time...

Furthermore, there is no commun field in order_data, user_data, and no more order number... The information are separated and it's not possible to connect them..

You understand now why I ask to you and to others users in this forum what solution they found to simplify the process... Think if we receive 50 orders per day... Do you understand the problem for my customer to manage his orders and customers?

In your answer, you write that we can access to these information in the control panel; can you send me a screenshot as example?

Thank you very much for your help.

Best regards,

Danielle

Bonjour,

Y-a-t-il sur ce forum une personne qui pourrait m'aider sur ce sujet ?

Je demande de l'aide, une amélioration, depuis janvier 2017 ?

Merci d'avance.

Danielle

Hello Danielle,

From the control panel you can download the same data you receive in the CSV files and you see the order together like in the screenshot in attachment. It is in italian but you see the customer data and the order data are shown together.

Many thanks!

***** Google Translation:

Bonjour Danielle,

À partir du panneau de configuration, vous pouvez télécharger les mêmes données que celles que vous recevez dans les fichiers CSV et vous voyez la commande ensemble comme dans la capture d'écran en pièce jointe.Il est en italien mais vous voyez les données du client et les données de la commande sont affichées ensemble.

Merci beaucoup!

Hello Claudio,

Thank you for your answer in relation with the control manel. It's OK for me now because I tested in live!

May be we will have an answer concerning the commun fields in mail, user and order.

Thank in advance to the developers...

Best regards,

Danielle