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Wagner A.
Wagner A.
User

Not eable to install Hover Button  en

Auteur : Wagner A.
Visité 2068, Followers 1, Partagé 0  

Upon installation of X5 EV14 on my laptop I am not eable to install the Over Button.

All the other purchased items wher installed with success.

It is installed on my tower. I need this button to present my new Website to the administrator board for approval monday night.

If I do not have thisbutton I have to cancel the board meeting. I have uninstalled the X5 and installed again but I have still the same message

Need help as soon as possible

AW

Posté le
5 RéPONSES - 1 CORRECT
Esahc ..
Esahc ..
Moderator

Wagner

By looking at Community Posts on this site I note that there was a temporary issue with the Incomedia Marketplace.

Has the issue been resolved for you (ie have you successfully installed the object)?

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Posté le de Esahc ..
Incomedia
Elisa B.
Incomedia

Hi Wagner,

I confirm that the issue has been solved, please try again now and if you keep having difficulties please let me know, so I will help you further.

Kind regards.

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Posté le de Elisa B.
Wagner A.
Wagner A.
User
Auteur

The download of the button did not work. So I uninstalled the X14 and re-installed it after properly cleaning all remaining files or register.

I loaded my backup file of the web site. I look at the add on that I purchased and they where all active except the Over Button. I try again to download it but I received the same error message as before.

To my surprise, the over button works on the preview of the site but I do not have any possibility to modify it because I received a message telling me that the button is not installed.

AW

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Posté le de Wagner A.
Incomedia
Elisa B.
Incomedia

Hi Wagner, 

we have fixed the issue, please try again. I am very sorry for the trouble.

Kind regards.

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Posté le de Elisa B.
Wagner A.
Wagner A.
User
Auteur

Hi Elisa B.

I re-formated my hard disk and installed Windows 10 and X5 V14. The add ons where succefuly added

Thanks

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Posté le de Wagner A.