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Andrew H.
Andrew H.
User

Website wont open after crashing  en

Auteur : Andrew H.
Visité 1697, Followers 1, Partagé 0  

Hello all,

Im building my website, it crashed so i opened and started it again. Now the project wont open and it says

Specific project has not been closed properly ......

then 

there is an error in xml document(0,0)

Please help as I cant loose all my work!!!!!

Posté le
1 RéPONSES
Incomedia
Elisa B.
Incomedia

Hello Andrew,

thank you for your message.

First of all please read these hints about how to restore a backup: http://help.websitex5.com/en/v14/pro/backup_ht.htm
or try to import the project using a valid previously created iwzip file.

In case of difficulties you should please send me all project files, so I can check if it is possible to recover it. Go to the project folder, which is usually under C:\Users\yourusername\Documents\Incomedia\WebSite X5 v14 - Evolution (yourusername refers to your Windows account) and create a zipped file of the whole project folder, then upload it online using this service: https://wetransfer.com/ . Finally, select the link generation and write it here, so I can download the file.

I'm looking forward your reply, thanks.

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Posté le de Elisa B.