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pat D.
pat D.
User

Cant install the 2 objects ive brought iv gone to section 4 looked under licence dont see them ive refreshed but stil  en

Auteur : pat D.
Visité 349, Followers 1, Partagé 0  

the objects arnt showing up in software under section for objects manager   iv refreshed list    restarted software   the show up in my list of objects brought i have version 16 pro it shows up under "Credits used"   ive emailed you  no responce contated you on face had an automated reply then nothing   id like it sorted please

Posté le
4 RéPONSES
Esahc ..
Esahc ..
Moderator

Pat, whilst logged into this helpcenter, if you click on marketplace in the top menu are the objects you purchase marked as purchased?

Which objects did you purchase?

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Posté le de Esahc ..
pat D.
pat D.
User
Auteur

yes they are coming up   purchashed  is there anyway i can down load it direct and install it

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Posté le de pat D.
Esahc ..
Esahc ..
Moderator

Pat, you cannot download from the marketplace as far as I know, but if you have updated the list of optional objects there must be something blocking the site.

I have advised Incomedia of your problem, but in the interim could you please (temporarily) disable or uninstall all anti-virus/malware/firewall/vpn software and let us know if you are successful.

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Posté le de Esahc ..
Incomedia
Elisa B.
Incomedia

Hi Pat, 

thank you for getting in touch. 

Please disable your firewall and antivirus, then please start the program as administrator. Can you find the purchased Objects now, or do you still have the same issue?

Thanks! Kind regards.

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Posté le de Elisa B.