Hi Paul.

It still want download. I done all the sugestions and even installed 2019.2.7 Evo version and tried to download the template. Every other template downloads without issue but this one I just bought.

Thanks,

John

We'll ask the Incomedia support staff to intervene directly on this for you, John.  You can expect a response from them in around 24/48 hours.

Please continue to monitor the thread in the meantime, as the reply will come through here.

Don't worry, they will certainly resolve the issue.

Paul,

Thanks! Also, I tried to download it on another computer. Same issue.

John

Hi John, 

could you please try again after disabling your firewall and antivirus and after having started the program as administrator? Also, if you keep getting the error message, could you please post a screenshot?

Thanks! Kind regards.

I have the same problem with Players Room. Download can´t be completed. See attached screenshot.

I have also installed Website X5 complete new, removed the Template folder. Switched off Firewall and Anti Virus and run the programm as administrator - nothing helps.

Hi, I have disabled the firewall and antivirus on both computers. I am still unable to downlaod the template. I can downlaod any other templete but this one. There has to be some type of error on the server for this template, and now others are having the same issue.

thanks,

John

Its now working!! I am able to download the template now.

Thanks,

John L