Alistair, I am aware of a previous user with the same problem. In that case the deletion of the appropriate folder in the hidden appdata folder resolved it.

C:\Users\Yourname\AppData\Local\Incomedia\WebSite X5 - Evolution

Note that appdata is a hidden folder, so you need to show hidden folders/files

When WX5 is restarted you should only have to register once

Please advise if this fixes the problem.

Hi!

Thank you for getting in touch.

Please check if under C:\Users\ The Admin username \AppData\Local\Incomedia\ there is a folder called WebSite X5 v13 - Evolution and if the licence.iwl file is inside this folder.
If this folder exists and the file is there, copy the folder and paste it under c:\Users\ Your Windows username \AppData\Local\Incomedia and then start the program.

Thanks! Kind regards.

Hi,

The licance file is in both versions, should I uninstall the older verion? could this be the issue ?

Unfortuatly when I register the product and close it again the licance.iwl file vanishes. 

I wonder if this is a fault in your software?

If i do uninstall and reinstall how do I backup my designs ?

Many thanks for your help so far.

Regards,

Alistair.

Alistair, uninstalling and re-installing will not affect your projects (by default stored in my documents), although it is ALWAYS wise to have at least one iwzip of each project stored in a separate location. However, I suggest re-installing will not fix the issue. You could try deleting the folder C:\Users\Yourname\AppData\Local\Incomedia\WebSite X5 - Evolution (if you delete the whole Incomedia folder in appdata/local then ALL versions will need re-activating), this is (almost) the equivalent of a re-install, or you can wait for Elisa and I am sure she will have an answer.

Hi Alistair, 

so the licence.iwl file is available both in the admin and in the regular user folder? 

I kindly suggest you to proceed as follows:

• Go to the Windows Control Panel and uninstall the software there
• Delete the folders which may still be on the software installation path.
• Delete WebSite X5 - Evo in C:\Users\ The Admin username \AppData\Local\Incomedia\
• If you have more than one user on the PC you need to repeat this for each user.
• Then download the program from the "My Downloads" section of your program and install it again

Thanks! Kind regards.