WebSite X5Help Center

 
Jan Van Den Berg
Jan Van Den Berg
User

Check-out form (again)  nl

Auteur : Jan Van Den Berg
Visité 1270, Followers 2, Partagé 0  

It cannot be that I am the only one who finds this confusing:

In the check-out while bying products... in the order summary still after the update is:

1)  Total amount  € ---

2)  vat                € -----

3)    Total amount incl vat  € ------

4)   Shipping (cost)   € ---    THOSE SHIPPING COSTS ALLREADY INCLUDED IN AMOUNT AT  1) 

5)    payment(costs)   €  ---- THOSE PAYMENT COSTS ALLTREADY INCLUDED IN AMOUNT AT 1)

Before the customer clicks on buy it seems as if these costs will be added even though they are already in the total amount.

I would like to request urgently, as this can lead to the cancellation of the order, to build the check-out form as follows:

Total amount € -----

Shipping costs   €-----

Payment costs  € ------

VAT                  € --------

TOTAL AMOUNT INCL VAT  € ----------

( Or omit 4) shipping and 5) payment.   ( blue marked in screenshot)

Posté le
11 RéPONSES - 1 CORRECT
Jan Van Den Berg
Jan Van Den Berg
User
Auteur

What I ment to avoid confusing... The last line before clicking "buy"  must be the total amount to be paid.

See the screenshot.

Lire plus
Posté le de Jan Van Den Berg
Incomedia
Stefano G.
Incomedia

Hello Jan

I can confirm that such an improvement has already been reported and is being worked on

The total will be displayed as last in this list, as to be as clear as possible to the customer

Thank you for your feedback and interesting in improving the software

Stefano

Lire plus
Posté le de Stefano G.
Jan Van Den Berg
Jan Van Den Berg
User
Auteur

Hello Stefano

What I have noticed is that in my version the costs which allready included and are extra displayed. but when I look at other sites made with websitex5 ..the Shipment and Payment are still 0,00 

Do I miss something?

Lire plus
Posté le de Jan Van Den Berg
Jan Van Den Berg
Jan Van Den Berg
User
Auteur

For example : when I order on this site something...https://www.bootdoekshop.nl/ the costs are included at last check-out but not mentioned in Shipment and Payment, so the amount before pressing "Buy now" is the amount that really have to pay.  

Again do I something wrong?

Lire plus
Posté le de Jan Van Den Berg
Jan Van Den Berg
Jan Van Den Berg
User
Auteur

Thx Stefano, but what about you answer :

====

I can confirm that such an improvement has already been reported and is being worked on

The total will be displayed as last in this list, as to be as clear as possible to the customer

=====

Since last year a lot of people ask for this and I felt very dissapointing that nothing solved about this with the last update !  Either, its more confusing then was before!!! 

Here also questions and request dated 18 september 2019 !!

https://helpcenter.websitex5.com/fr/post/216712

How long will it take?

Allready talk to costumer which canceld an order because I was to expensive:

And I can't blame him when he must confirm this:

Products € 30,

Tax included €4,50

Total amount  € 30,=

Shipping  € 8,=

Payment € 0,25

So everyone thinks he had to pay € 38,25  instead of € 30,= where these costs allready in it !!!!

Can't be so difficult to change just 1 line...

Waiting for you repley , thx

Lire plus
Posté le de Jan Van Den Berg
Jan Van Den Berg
Jan Van Den Berg
User
Auteur

Again disappointed with the latest update 2020.1.8 See above.
Can someone from incomedia give an answer when this will be changed now?

Lire plus
Posté le de Jan Van Den Berg
Incomedia
Stefano G.
Incomedia

Hello Jan

As far as the issue with the shipment cost being set as 0, I can confirm that this has been solved in the latest update so we got that out of the way.

About the other issue instead, the one referring to the order in which the costs are presented, I still have no news.

I can only let you know that the matter has been reported and it is being discussed in order to improve the clarity of this part for the custom

As soon as news on this becomes available, it will be made known to the community through an Update

Thank you for your patience as we work on this

Stefano

Lire plus
Posté le de Stefano G.
Jan Van Den Berg
Jan Van Den Berg
User
Auteur

Hi Stefano,

Thx for quick response....  

As far as the issue with the shipment cost being set as 0, I can confirm that this has been solved in the latest update so we got that out of the way.

Never talk about this issue..... ??? 

When you marked at my webshop " Different Shipment-adres"   you cannot chech-out the order.

( When you go back and uncheck this box  .. you can check out).

( www.jwberg.nl  at choose webshop).

Is there no solution to leave shipment and payment on the check-out form  blanco or delete it?

so..confusion 

Thanx

Lire plus
Posté le de Jan Van Den Berg
Incomedia
Stefano G.
Incomedia

Hello Jan

I apologize, I thought you mentioned this issue as well. In any case, it is already solved in v2020.1.8

About the issue with the different shipment address, this issue is also known and will be fixed in the next update.

Unfortunately, I have no news on the other matters as of now. I'm sorry

As soon as news on those are available, they will surely be made known to the community via an update

Thank you for your patience as we keep on working on this

Thank you

Stefano

Lire plus
Posté le de Stefano G.
Jan Van Den Berg
Jan Van Den Berg
User
Auteur

Thx Stefano, 

I will wait for a while, otherwise it will unfortunately be necessary to stop Websitex5. Because this really doesn't work for me anymore.

Lire plus
Posté le de Jan Van Den Berg
Jan Van Den Berg
Jan Van Den Berg
User
Auteur

Solved with the last update ( 10)  Thanks!!

Lire plus
Posté le de Jan Van Den Berg