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Sinisa B.
Sinisa B.
User

Latest update - TOTAL SUM (TOTAL + VAT)  en

Auteur : Sinisa B.
Visité 764, Followers 1, Partagé 0  

In the latest update - have you changed the way that the amounts are listed (see below).

The VAT amount should go above the TOTAL + VAT.



TOTAL + VAT should be the last data in the table. The way that is showing now is confusing for the buyer...'cause the buyer is primarily interested in the TOTAL amount

Posté le
35 RéPONSES - 6 UTILE
Aleksej H.
Aleksej H.
Moderator

Hello.I sent a request to the developers.Expect an answer from them here in the comments.

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Posté le de Aleksej H.
Sinisa B.
Sinisa B.
User
Auteur

@ Aleksej
Thank you - If only the Incomedia staff would react so quickly...

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Posté le de Sinisa B.
Sinisa B.
Sinisa B.
User
Auteur

@ Danielle

This issue about the credits discount is not related with the X5 program and to my question above.

...but I hope that Incomedia will solve the erroneously discount-calculation...



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Posté le de Sinisa B.
FABRE Danielle
FABRE Danielle
User

@Sinisa,

Of course, but not really because when I bought the credits, I had the same confusion as you report.

The offer:

(I thought I had to pay 41,93 €)

See the screenshotbelow:

and my invoice:

and I paid .

I think there is an issue, no?

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Posté le de FABRE Danielle
Incomedia
Stefano G.
Incomedia

Hello Sinisa

I'm unsure as to what your report is actually about.

I tested this on older versions as well and the design of the cart is exactly the same. This screenshot comes from v17:

Where you intending to open up an Idea topic suggesting a change in this or did I misunderstand the matter?

Please keep me posted on this

Thank you

Stefano

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Posté le de Stefano G.
Sinisa B.
Sinisa B.
User
Auteur

@ Stefano

The correct data-order according to your screenshot should be:

VAT (included)          1.80 EUR

TOTAL + VAT           10.00 EUR

The way it is now (and on your screenshot) - the last data is VAT which is wrong in the accountant/invoicing sense (ask your accountant if you don't believe me).

It is also confusing for the buyer.

Stefano - you can do what you want with this post as long as would be corrected (this is a 10 min. job for the developer - just replace those two rows)- thank you!

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Posté le de Sinisa B.
Incomedia
Stefano G.
Incomedia

Hello everyone

@Danielle 

I can see that my colleague is already providing support for this on your other topic. Please continue there as to avoid confusion

@Sinisa

I apologize but I misunderstood your first sentence in your first post.

When you wrote this "In the latest update - have you changed the way that the amounts are listed" you actually meant this as a question. Since it was missing a question mark I thought this was more of a statement reporting that the view had been changed in the latest version.

Since what you are reporting is more of an order preference rather than an actual error, I would suggest you open up a new Idea topic for this. This way, the matter can be better kept under check by the Staff when browsing through the Ideas and kept under consideration in the correct way.

Thank you

Stefano

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Posté le de Stefano G.
Sinisa B.
Sinisa B.
User
Auteur

@ Stefano

No, it's not a preference or a wish - it's the order of writing things correctly (on an invoice, for example). Please ask your accounting office - and hear what they have to say.

The amounts on the shopping cart table has to be listed in the right order.

Here are some screen-shots of various shopping carts of other softwares.

As you can see, the TOTAL amount is always at the very bottom.


Let me ask you Stefano - when you buy something on the Internet - what is the very last listed amount you see: the TOTAL sum or the VAT amount?

Stefano - please, when you check that what I'm writing above is correct - ask the developers to get into the code and swap those two lines of code.

It's a 5 min. work...

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Posté le de Sinisa B.
Incomedia
Stefano G.
Incomedia

Hello Sinisa

I surely understand your point and for this reason, I've notified the developers of this so that they might be aware of the necessity.

As always though, I'm unable to tell whether the matter will be analyzed in a short time. Rest assured, I'll keep you posted here should anything new come up on this

Thank you for your patience

Stefano

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Posté le de Stefano G.
Sinisa B.
Sinisa B.
User
Auteur

@ Stefano

Thank you - this is something that would take only a couple of minutes.

No programming here - just switching of those two rows of the code. Hopefully the developers will see it that way and change it in the next update...

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Posté le de Sinisa B.
Sinisa B.
Sinisa B.
User
Auteur

@ Alex

I get those guys - "bells and whistles" (packaging) sells... e-commerce is a lot of work "under the hood" that average user can not /will not notice, but improving e-commerce will "bind" the users to the software for sure...

Otherwise, I can see that many of the current users will not pay for the update protection.

Let's hope that Incomedai will surprise us with the e-commerce updates pretty soon! (I'm staying positive today sealed)



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Posté le de Sinisa B.
Sinisa B.
Sinisa B.
User
Auteur

@ Stefano
Any news regarding the correction of the amount-order in the checkout table?

(TOTAL+VAT amount should be the very last amount listed).

As I wrote above, to correct this the developer would need 2-4 mins.

Thank you for your reply!

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Posté le de Sinisa B.
Wsx5.afsoftware.fr  
Wsx5.afsoftware.fr  
User

Hoooo, Sinisa

2 or 4 mn .... you exaggerate  no !!!! surprised

Cut/Paste one line or one paragrah between {...... } into the code ...

15s .. not anymore

tongue-out

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Posté le de Wsx5.afsoftware.fr  
Sinisa B.
Sinisa B.
User
Auteur

@ Axel - I know... I had to add the test-time and building the .exe cool

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Posté le de Sinisa B.
Wsx5.afsoftware.fr  
Wsx5.afsoftware.fr  
User

Ha yes... and compiling with no errors tongue-outundecided

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Posté le de Wsx5.afsoftware.fr  
Antal Z.
Antal Z.
User

HI

Set the price without VAT.

Then the forend is fine

Price excluding VAT
VAT
Total price

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Posté le de Antal Z.
Sinisa B.
Sinisa B.
User
Auteur

@ Antal

...and what about when I need to set the prices with VAT included?

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Posté le de Sinisa B.
Esahc ..
Esahc ..
Moderator

Sinisa, down here in the wonderful land of Oz, every docket and receipt (even the lowly supermarket receipt) shows GST (equivalent to your VAT) AFTER the total just as WX5 does.

In your neck of the woods, do supermarkets, hardware stores, retailers and service providers list the VAT before or after the total?

(just curious if this is merely your preference or the standard applied in your region)

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Posté le de Esahc ..
Sinisa B.
Sinisa B.
User
Auteur

@ Esahc ..

In my neck of the wood - Croatia - the TOTAL SUM is always the last one to show.

The VAT amount is listed just above the TOTAL (which it should be in any B2C environment here in Europe)

The common and mathematical logic is pretty simple:

The TOTAL amount is the amount the buyer needs to pay and hence it needs to be the most visible one.

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Posté le de Sinisa B.
John S.
John S.
User

It should be a setting in the software : Show VAT after ( 0 ) or before the total (1).

The setting 0 could be the default and then the system act as today.

If set to 1 the VAT is shown after the total. This way it will be backwards compatible. And usees that want it to be different can do that.

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Posté le de John S.
Esahc ..
Esahc ..
Moderator

+1

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Posté le de Esahc ..
Sinisa B.
Sinisa B.
User
Auteur

@ John

Amen!

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Posté le de Sinisa B.
Jan Van Den Berg
Jan Van Den Berg
User

Sanisa is right .... Same in Holland here:

If you show your produkt at price of €18 incl vat (9%example).

In every shop I get invoice / Ticket here says: 

Produkt X  cost 16,51 

vat 9%      1,49

TOTAL incl VAT  € 18,00

=================

If they show price excl vat 9%  ( 16,51 )

You get the same invoice /ticket says:

Produkt X  cost 16,51 

vat 9%      1,49

TOTAL incl VAT  € 18,00

Hope they switch these lines too and show by displaying product incl VAT, at invoice / orderconfirmation also the amount without vat.  ( Now it shows product price 18,-  incl vat 9%  1,49  .and do not show the amount without vat ( 16,51) .

Its in Holland obligated by law to show at any invoice:

price whitout vat

Vat %  and VAT amount

TOTAL PRICE  ( = Amount incl VAT )

In Holland we have 3 type %  of VAT : 0% ,9% and 21%

So officially on invoice at bottom must display for as:

Subtotal amount excl VAT  € ---,--

VAT  9% Amount    € --,--

VAT 21%Amount   € ---,--

Total INCLUDING VAT  € ----,--

( When there are no products for example 21%,  this line will not show).

But I do not see any changes with last update 2019.3  

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Posté le de Jan Van Den Berg
Sinisa B.
Sinisa B.
User
Auteur

@ Jan Van Den Berg

Exactly!

Nothing really important in the latest update - except some bug fixes, some new objects (button object which I had to pay for before) and some other "cosmetic" changes...

This VAT thing is a five minute job - and still no change...

I was wondering - how they come-up with the VAT info at the very bottom at all?!

It's elementary school level knowledge!

IT guys are supposed to be good in math, aren't they?

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Posté le de Sinisa B.
Sinisa B.
Sinisa B.
User
Auteur

@ Incomedia

Is anything being done with this issue?


Just bought something on some web-shop - here are the amounts (how it's supposed to be listed):



As I wrote 5x before - this is NOT AN IDEA - this is request on how things should be done correctly!

Incomedia - it is a thing of switching two lines of code ---> the line with the total amount should be the last one. Period.

Can you handle it? 


Sorry, but by not reacting on the simple issues like this - makes me wonder do you have the IT personnel on your payroll at all?

If you don't - please let me know - so I can recommend you someone reliable and affordable!

Cheers!

Sinisa

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Posté le de Sinisa B.
Giuseppe Guida
Giuseppe Guida
User

+1 

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Posté le de Giuseppe Guida
Giuseppe Guida
Giuseppe Guida
User

Also on Amazon it is the same thing:
VAT (IVA) first and TOTAL after...

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Posté le de Giuseppe Guida
Sinisa B.
Sinisa B.
User
Auteur

@ Giuseppe

That's right - this is a one minute job: switching two lines of code...but no change for weeks (months?)...

But, everyday I get some "advent" offers to buy at discount prices...

Why would I buy anything else from Incomedia when they are not even fixing the trivial stuff of their "flagship" software?!




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Posté le de Sinisa B.
Giuseppe Guida
Giuseppe Guida
User

@Sinisa

I fully agree with you!

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Posté le de Giuseppe Guida
Incomedia
Stefano G.
Incomedia

Good day everyone

I would like to provide a little more information on this matter:

For the moment, the need to change the order of this information specifically is not a priority inside the software, seeing how this is but a mere matter of preference. In fact, most Italian receipts (for example) present the data in this way precisely as well as UK ones and surely more. This is not something that unusual, even though it is understandable that it might also be different in other stores. 

That being said, I would like to let you know that the need to make the final total more evident it is surely understandable. For this reason, I would like to inform you that the upcoming preview of the new version of the software will also feature changes to the checkout process layout that also work on improving the display of this pieces of information which I hope will prove to be just what you needed to have the cart fit your necessity better.

I invite you to just be patient a little longer until this becomes available to you as to be able to evaluate that yourself and provide feedback on the new look

I want to thank you once more for your dedication and interest in seeing the software grow better

Stefano

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Posté le de Stefano G.
Giuseppe Guida
Giuseppe Guida
User

Grazie Stefano G., ogni tanto delle notizie che ci rincuorano. Buon lavoro

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Posté le de Giuseppe Guida
William J.
William J.
User

Hi Stefano, 

Im from the UK and I have never seen an invoice presented this way. It has always been as Sinisa B points out

Sub Total

VAT

Total inc VAT

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Posté le de William J.
Sinisa B.
Sinisa B.
User
Auteur

@ William

I shop everywhere - and I have never seen the VAT value is listed at the very bottom of the amount. Never.

In Italy is the same thing.

The smart thing would be that the update allows various layouts of the amount part - so that every user can set the VAT, the TOTAL amount etc in any way she/he wants..

Hopefully this update will cover some other "dark spots" of the e-commerce part, namely:


1 - adding the new payment gateway (2checkout, Skrill...);

1.a. - digital payments set with this new payment gateway;


2 - delivery cost set by country and/or by a country group: the EU, North America etc);


3- shopping cart & check out page "face lift" (to look more modern);



4 - VAT - more VAT calculating rules (i.e. Canada has different VAT's in some regions...)

...and some other, but I will be quite happy if we get the ones listed above.

We'll wait and see...

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Posté le de Sinisa B.