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Papadopoulos T.
Papadopoulos T.
User

Problem and crash software  en

Auteur : Papadopoulos T.
Visité 807, Followers 1, Partagé 0  

As soon as I press "edit" the Animated Image element crashes and then the whole program crashes and does not respond. I already have an Animated Image which does not crash but the second one does not respond in the version 2020.3.6 .

If I want to change something then it always crashes. Before I used the version 2020.3.4 and it was better without any problems. I am always forced to end the process by using the task manager. I can't continue working with this version so I am forced to uninstall it and reinstall the previous version.

Please find an instant solution for this problem because I need to work with it immediately.

Posté le
3 RéPONSES - 1 CORRECT
Aleksej H.
Aleksej H.
Moderator

Hello. I sent a notification about your question to the company employees, expect an answer from them here in the comments.

Until then, you can try temporarily disabling your antivirus, firewall, and any other protection.

Also try to edit this object on a separate page or in a separate pst project. Is the situation similar?

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Posté le de Aleksej H.
Incomedia
Stefano G.
Incomedia

Hello Papadopoulos

In addition to what Aleksej mentioned, I can see you have many empty cells on your pages:

Having many of these can cause issues like you the one you mention. Can you try removing all of these empty cells from your page and try again?

Filling them in with empty Text Objects works too

Thank you

Stefano

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Posté le de Stefano G.
Papadopoulos T.
Papadopoulos T.
User
Auteur

Thank you very much both of you for the quick awnser. smile

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Posté le de Papadopoulos T.