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Eduardo S.
Eduardo S.
User

Problem uploading blog  en

Auteur : Eduardo S.
Visité 1239, Followers 1, Partagé 0  

I upload my website and everything works fine, except my blog.
If I click in my blog page, in firefox it appears a blank page and in chrome it says "http error 500"
Same happens when in my contact page, after you click the "send" button in the message´s form.

Both of them are .php pages.

Any idea?

Posté le
11 RéPONSES
Paul M.
Paul M.
Moderator

Thanks for the link, Eduardo.

Please check the error logs on your GoDaddy server for detailed information as to what exactly is not correctly configured on the server.

If you do not have logging set up at present then you can use these official GoDaddy instructions to rectify this:

GoDaddy - set up PHP error logging

Once the logs have been set up you can revert to us with the information which the logs produce, or you can ask GoDaddy hosting for support in interpreting the logs.

You can also try running phpinfo() on your server:

GoDaddy - using phpinfo

WebSite X5 will not operate correctly if you are unable to run the phpinfo script on your server without errors.  However, this is not a WebSite X5 issue, it is a GoDaddy issue.

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Posté le de Paul M.
Eduardo S.
Eduardo S.
User
Auteur

They say they cant solve it.
I tried to find the file "user.ini that the link you sent me says, but I am not able to do it

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Posté le de Eduardo S.
Eduardo S.
Eduardo S.
User
Auteur

Could it be from the last version update of website x5?

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Posté le de Eduardo S.
Paul M.
Paul M.
Moderator

Are you able to run phpinfo() on the server?  There is no need to create a user.ini file for this.

Can you please provide a link to phpinfo on your server, once you have uploaded the phpinfo file as per the instructions from GoDaddy?

  1. Create a new text file containing the following line:
    <?php phpinfo(); ?>
  2. Save this file as info.php
  3. Upload it to the root of your website
  4. After you upload it, go to https://www.eduardosaizfotografia.com/info.php

If you are unable to run the phpinfo script from GoDaddy then PHP is not installed and/or configured correctly on your server, and WebSite X5 simply will not work in that case.  GoDaddy will be able to assist you in this instance.

If on the other hand you do manage to upload and run the phpinfo script, then we can help you further.

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Posté le de Paul M.
Paul M.
Paul M.
Moderator

I've attached the file that you require to this post, Eduardo.

Please download this file and then upload it to the root folder of your WebSite X5 project folder on your GoDaddy server.  The root folder is the main folder, which amongst other things has the index.html file in it.

Please let us know once the file has been uploaded.

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Posté le de Paul M.
Paul M.
Paul M.
Moderator

Thanks Eduardo, that was very helpful.

Your server is currently set to suppress the display of PHP errors on the screen (as shown in the screenshot below):

Can you please ask GoDaddy support to switch display_errors = ON, as we will need this for the next step of troubleshooting.  Please let us know once this has been done.

This is a temporary change...  once we have worked out what is wrong with your server configuration we will switch PHP displayed errors off again.

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Posté le de Paul M.
Eduardo S.
Eduardo S.
User
Auteur

I have contacted 3 different times with GoDaddy and any of them know how to do that.
One of the agents told me that he cannot find the index.php file (from http://eduardosaizfotografia.com/blog/index.php), but I can find it in my CPanel, so not sure if this agent was very reliable about this.
So, any solution from Godaddy

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Posté le de Eduardo S.