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Derek K.
Derek K.
User

Access Management Issue  en

Auteur : Derek K.
Visité 799, Followers 1, Partagé 0  

I have a website that is using access management. I have not encountered any problems with log ins for users until now. I have a user who could not log in with the email and password allocated. I changed the email and they could still not log in. I changed the password and they could not log in. I removed them from the list and added them with the same email and password previously issued and they could not log in. I cannot see anything that is obvious preventing me from setting this user up with her email address and password that I want to assign. Has anyone got any ideas.

Thanks

Derek

Posté le
3 RéPONSES - 1 CORRECT
Andre E
Andre E
Moderator

Let the user delete cookies and memory from your website on the computer from the user offcource.

Then let user try again. 

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Posté le de Andre E
Derek K.
Derek K.
User
Auteur

I am trying to log in on my computer with the user's credentials and am unable to log in. I have cleared cache but still not joy. Am just about to try again.

Thanks

Derek

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Posté le de Derek K.
Derek K.
Derek K.
User
Auteur

I have resolved the problem by deleting the access.inc.php file and doing a full file upload to the server. I shouldn't have to do this so may be you could get websitex5 techies to look into.

Thanks

Derek

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Posté le de Derek K.