WebSite X5Help Center

 
J. Trifoli
J. Trifoli
User

Looking up orders/tracking orders  en

Auteur : J. Trifoli
Visité 961, Followers 1, Partagé 0  

Hi,

Our companies website has a section for retailers to place orders. I set it up through the shoping cart section.

Every so often we do not get orders that people send. In the past I have contacted our provider and they can reset the email server and it starts to work again but we do not get orders that were placed and never sent.

So my question is is ther a way to check and lookup all orders that were placed on our web site so I can make sure I am fulfilling my custoemrs needs.

I am going to add a copy of images and when the roder is palced you do get a confirmationnumber and if it is working properly the customer gets a confirmation email with there order and I get the order

Thanks

Joe

Posté le
3 RéPONSES - 1 UTILES
Aleksej H.
Aleksej H.
Moderator

Hello. If you have not been configured to save orders to the database, then you will not be able to check the already created orders.

Lire plus
Posté le de Aleksej H.
J. Trifoli
J. Trifoli
User
Auteur

Is that an option in EVO as I do not have PRO edtion

Lire plus
Posté le de J. Trifoli
Andreas S.
Andreas S.
Moderator
Meilleur utilisateur du mois DE

Yes, only for Professional!

Lire plus
Posté le de Andreas S.