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R. Macfie
R. Macfie
User

Fatal Error 80004005  en

Auteur : R. Macfie
Visité 733, Followers 1, Partagé 0  

Following previous difficulties with export, I have reinstalled my Website X5 2023 edition but on installation it now gives on the following error CLR error: 80004005 and terminates.  Suggestions?

Posté le
6 RéPONSES - 1 UTILES
Esahc ..
Esahc ..
Moderator

If you go to your profile (top right this page) and download the installable does this throw the same error??

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Posté le de Esahc ..
R. Macfie
R. Macfie
User
Auteur

Yes same problem persists even with the latest installable - it runs through install and activation and then exits once the program is started.

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Posté le de R. Macfie
Esahc ..
Esahc ..
Moderator

It could be as simple as deleting c:\user\yourname\appdata\local\incomedia folder, but since this will also delete any other WX5 installations you may have I have marked your post for Incomedia so they can make the call.

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Posté le de Esahc ..
Incomedia
Stefano G.
Incomedia

Hello Macfie

This is not an issue specific of WebSite X5 but an issue with the current .NET Framework installation on your Windows machine on which WebSite X5 relies to work.

Go to Control Panel > Programs and Features > Turn Windows features on or off

Clear the check box for Microsoft .NET Framework 3.5.1 and then click on OK. Clear also the check box for Microsoft .NET Framework 4.6 and then click on OK.

After Windows disables the feature you will need to go back to re-enable Microsoft .NET Framework 3.5.1 and 4.6 and then click ok.

If this doesn't work, try downloading the .NET Framework 4.6 installer again from Microsoft's website and install it from scratch. See if it works then

I remain available here

Stefano

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Posté le de Stefano G.
R. Macfie
R. Macfie
User
Auteur

Hi Stafano, thanks for looking at this. This PC is fairly recent so had .net 4.8 installed but just in case I have double checked and installed it again. Unfortunately, this has not cleared the run time error still the same. 

Any other ideas?

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Posté le de R. Macfie
Incomedia
Stefano G.
Incomedia

Hello Macfie

Since the error is definitely related to .NET, it is possible that the installation of a specific .NET version on your computer is corrupted and the procedure provided above simply isn't enough.

Please try reinstalling .NET 4.5 and .NET 4.8 from the following links.

See if this does it:

https://www.microsoft.com/it-it/download/details.aspx?id=48130

https://dotnet.microsoft.com/en-us/download/dotnet-framework/thank-you/net48-offline-installer

I remain available here

Stefano

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Posté le de Stefano G.