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Mark M.
Mark M.
User

Program crash  en

Auteur : Mark M.
Visité 722, Followers 2, Partagé 0  

Since latest update I have noticed it crashes when clicking as shown:

Then this happens:

In truth I don't know if this problem occured in an earlier upgrade as i haven't tried altering the cart settings in a new template for some time other than updating the PayPal settings in existing websites.

Any ideas?

Thanks.

Posté le
8 RéPONSES - 1 UTILES - 1 CORRECT
Daniel W.
Daniel W.
User
Meilleur utilisateur du mois EN

There is no error message for me.

It's best to wait for the Incomedia employees, they are online during office hours in Italy.

-----

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Posté le de Daniel W.
Incomedia
Eric C.
Incomedia

Hello Mark,
I am sorry about the issue, we will investigate the crash report you sent us yesterday.

Eric

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Posté le de Eric C.
Incomedia
Eric C.
Incomedia

Hello Mark,
looking at the crash report, it seems that the cause was a duplicate element in these two lists present in the content language settings:

country_codes
country_names

Have you customized these lists adding something?

Eric

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Posté le de Eric C.
Mark M.
Mark M.
User
Auteur

Hi Eric,

Not touched anything really - downloaded template and went to cart settings to change from dollars to pounds etc. then it crashed. Tried again and same result.

Mark

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Posté le de Mark M.
Mark M.
Mark M.
User
Auteur

Do you think the program has become corupted during the last update?

I can try a full reinstall later on today.

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Posté le de Mark M.
Incomedia
Eric C.
Incomedia

Hello Mark,
could you try this?
Go to Step 1 - Settings ---> General Information ---> Content language.
Look for country_code and you should find both this ID content and, immediately below, country_names.
If you double click on the value currently set, it will be selected and you will be able to delete it entirely.
Do this for both country_codes and country_names, and paste the following texts, from [array] to the last country code or country name, in the respective fields.

This is for country_codes:

[array]AF,AL,DZ,AS,AD,AO,AI,AQ,AG,AR,AM,AW,AU,AT,AZ,BS,BH,BD,BB,BY,BE,BZ,BJ,BM,BT,BO,BA,BW,BR,IO,VG,BN,BG,BF,BI,KH,CM,CA,CV,KY,CF,TD,CL,CN,CX,CC,CO,KM,CG,CK,CR,CI,HR,CU,CW,CY,CZ,DK,DJ,DO,DM,TP,EC,EG,SV,GQ,ER,EE,ET,FK,FO,FJ,FI,FX,FR,GF,PF,TF,GA,GM,GE,DE,GH,GI,GR,GL,GD,GP,GU,GT,GW,GN,GY,HT,HN,HK,HU,IS,IN,ID,IR,IQ,IE,IM,IL,IT,JM,JP,JO,KZ,KE,KI,KP,KR,XK,KW,KG,LA,LV,LB,LS,LR,LY,LI,LT,LU,MO,MK,MG,MW,MY,MV,ML,MT,MH,MQ,MR,MU,YT,MX,FM,MD,MC,MN,ME,MS,MA,MZ,MM,NA,NR,NP,AN,NL,NC,NZ,NI,NG,NE,NU,NF,MP,NO,OM,PK,PW,PS,PA,PG,PY,PE,PH,PN,PL,PT,PR,QA,RE,RO,RU,RW,GS,KN,LC,VC,WS,SM,ST,SA,SN,RS,SC,SL,SG,SK,SI,SB,SO,ZA,SS,ES,LK,SH,PM,SD,SR,SJ,SZ,SE,CH,SY,TW,TJ,TZ,TH,TG,TK,TO,TT,TN,TR,TM,TC,TV,UM,UG,UA,AE,GB,US,UY,UZ,VU,VA,VE,VN,VI,WF,EH,YE,ZM,ZW

This is for country_names

[array]Afghanistan,Albania,Algeria,American Samoa,Andorra,Angola,Anguilla,Antarctica,Antigua and Barbuda,Argentina,Armenia,Aruba,Australia,Austria,Azerbaijan,Bahamas,Bahrain,Bangladesh,Barbados,Belarus,Belgium,Belize,Benin,Bermuda,Bhutan,Bolivia,Bosnia and Herzegovina,Botswana,Brazil,British Indian Ocean Territory,British Virgin Islands,Brunei Darussalam,Bulgaria,Burkina Faso,Burundi,Cambodia,Cameroon,Canada,Cape Verde,Cayman Islands,Central African Republic,Chad,Chile,China,Christmas Island,Cocos (Keeling Islands),Colombia,Comoros,Congo,Cook Islands,Costa Rica,Cote D'Ivoire (Ivory Coast),Croatia (Hrvatska),Cuba,Curacao,Cyprus,Czech Republic,Denmark,Djibouti,Dominican Republic,Dominica,East Timor,Ecuador,Egypt,El Salvador,Equatorial Guinea,Eritrea,Estonia,Ethiopia,Falkland Islands (Malvinas),Faroe Islands,Fiji,Finland,France Metropolitan,France,French Guiana,French Polynesia,French Southern Territories,Gabon,Gambia,Georgia,Germany,Ghana,Gibraltar,Greece,Greenland,Grenada,Guadeloupe,Guam,Guatemala,Guinea-Bissau,Guinea,Guyana,Haiti,Honduras,Hong Kong,Hungary,Iceland,India,Indonesia,Iran,Iraq,Ireland,Isle of Man,Israel,Italy,Jamaica,Japan,Jordan,Kazakhstan,Kenya,Kiribati,Korea (North),Korea (South),Kosovo,Kuwait,Kyrgyzstan,Laos,Latvia,Lebanon,Lesotho,Liberia,Libya,Liechtenstein,Lithuania,Luxembourg,Macau,Macedonia,Madagascar,Malawi,Malaysia,Maldives,Mali,Malta,Marshall Islands,Martinique,Mauritania,Mauritius,Mayotte,Mexico,Micronesia,Moldova,Monaco,Mongolia,Montenegro,Montserrat,Morocco,Mozambique,Myanmar,Namibia,Nauru,Nepal,Netherlands Antilles,Netherlands,New Caledonia,New Zealand,Nicaragua,Nigeria,Niger,Niue,Norfolk Island,Northern Mariana Islands,Norway,Oman,Pakistan,Palau,Palestine,Panama,Papua New Guinea,Paraguay,Peru,Philippines,Pitcairn,Poland,Portugal,Puerto Rico,Qatar,Reunion,Romania,Russian Federation,Rwanda,S. Georgia and S. Sandwich Isls.,Saint Kitts and Nevis,Saint Lucia,Saint Vincent and The Grenadines,Samoa,San Marino,Sao Tome and Principe,Saudi Arabia,Senegal,Serbia,Seychelles,Sierra Leone,Singapore,Slovak Republic,Slovenia,Solomon Islands,Somalia,South Africa,South Sudan,Spain,Sri Lanka,St. Helena,St. Pierre and Miquelon,Sudan,Suriname,Svalbard and Jan Mayen Islands,Swaziland,Sweden,Switzerland,Syria,Taiwan,Tajikistan,Tanzania,Thailand,Togo,Tokelau,Tonga,Trinidad and Tobago,Tunisia,Turkey,Turkmenistan,Turks and Caicos Islands,Tuvalu,US Minor Outlying Islands,Uganda,Ukraine,United Arab Emirates,United Kingdom,United States,Uruguay,Uzbekistan,Vanuatu,Vatican City State (Holy See),Venezuela,Vietnam,Virgin Islands (US),Wallis and Futuna Islands,Western Sahara,Yemen,Zambia,Zimbabwe

Please save the project after this, and check if the crash still occurs.

Eric



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Posté le de Eric C.
Mark M.
Mark M.
User
Auteur

Ok, will do this later today and get back to you with the result

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Posté le de Mark M.
Mark M.
Mark M.
User
Auteur

That cured the problem, thanks for your help.

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Posté le de Mark M.