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Debbie W.
Debbie W.
User

Header Template Corrupted  en

Auteur : Debbie W.
Visité 217, Followers 1, Partagé 0  

I was adding buttons to my Header Template when the content suddenly disappeared and I now only have the "wait" cursor (see Corrupted Header.png). I have an earlier copy of my website, but can't work out how to copy the old Header template to my new project because of the "wait" cursor. Presumably there is a way to copy the old file into the new project, but I don't know which file or where it goes.

Any help appreciated,

Thanks.

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2 RéPONSES - 1 CORRECT
Aleksej H.
Aleksej H.
Moderator

Hello. I sent a notification about your question to the company employees, expect an answer from them here in the comments.

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Posté le de Aleksej H.
Incomedia
Eric C.
Incomedia

Hello Debbie,
I am sorry for the issue.
Could you please provide me with a copy of the project so that I can take a closer look and attempt to restore the header to its previous state?
You can export it in Step 5 - Export, choosing the Export the project option to generate an IWZIP file.
You can then upload the file with https://www.swisstransfer.com/ or similar services, and provide a download link at support @ incomedia.eu (without the spaces).
Thank you.

Eric

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Posté le de Eric C.