WebSite X5Help Center

 
Debbie W.
Debbie W.
User

Header Template Corrupted  en

Author: Debbie W.
Visited 162, Followers 1, Shared 0  

I was adding buttons to my Header Template when the content suddenly disappeared and I now only have the "wait" cursor (see Corrupted Header.png). I have an earlier copy of my website, but can't work out how to copy the old Header template to my new project because of the "wait" cursor. Presumably there is a way to copy the old file into the new project, but I don't know which file or where it goes.

Any help appreciated,

Thanks.

Posted on the
2 ANSWERS - 1 CORRECT
Aleksej H.
Aleksej H.
Moderator

Hello. I sent a notification about your question to the company employees, expect an answer from them here in the comments.

Read more
Posted on the from Aleksej H.
Incomedia
Eric C.
Incomedia

Hello Debbie,
I am sorry for the issue.
Could you please provide me with a copy of the project so that I can take a closer look and attempt to restore the header to its previous state?
You can export it in Step 5 - Export, choosing the Export the project option to generate an IWZIP file.
You can then upload the file with https://www.swisstransfer.com/ or similar services, and provide a download link at support @ incomedia.eu (without the spaces).
Thank you.

Eric

Read more
Posted on the from Eric C.