Online shop 
Auteur : Alan H.
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Hi, i have built basic stucture of a online shop using X5 Pro which works perfectly using the previews but after uploading for testing when landing onto the product search the page freezes with no fuction.
I have change the PHP version to 8.1 but the shop still freezes any ideas ?
Posté le
I have a demo shop where it takes about 10 seconds for products to appear in the product search.
Are the products still not displayed after 20 seconds?
My demo shop >> https://findelinks.de/123shop-hosteurope/ (no sale)
Incomedia staff will be online in a few hours and can then analyze the problem if a URL is provided or if an IWZIP file of the project is made available at the staff's request.
Hello Alan,
there are no licence keys on this account, please remember to use the same account where your licence is registered when opening posts, to make it easier to find out what version of the software you have, for example.
Could you provide the URL of the website?
Thank you.
Auteur
Hi Eric, sorry using older login by mistake, i am using the last updated pro version.
Www.alan-Hayward.co.uk, these is a hyperlink under banner to the right hand side which i a S which would take you to the shop page, when you select a product the page freezes when loaded but all works fine when previewing in x5
Auteur
alan-Hayward.co.uk
Auteur
www.alan-hayward.co.uk/shop.html
alan-hayward.co.uk/cartsearch/index.html?rootCategory=3y4uxw86
I live in Germany and have noticed that pages take a very long time to load.
The dropdown menus are also unusable, as they quickly disappear when you try to click on a submenu with the mouse.
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Auteur
Hi Daniel, not sure how to slow them down at the moment but my main concern is the show not responding when it loads works perfectly fine within X5 previews but after uploading onto the server it freezes.
Let's name the web hosting provider; maybe there are already clues from other users or the Incomedia staff can do something with the name.
Auteur
Heartinternet
Auteur
Heartinternet.uk
Hello,
inspecting the Product Search page, there is an error caused by a failed database connection which is preventing the page to load:
Please review the parameters used in the Data Management tab in Step 5 - Export ---> Upload to the internet, making sure they are up to date and that there are no spaces or incorrect characters at the end of the password.
Auteur
Hi Eric, Yes you are correct this was the problem but i have had to set file permissions to 755 on the public.html otherwise it will not work i hope this is correct.