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Dimitrios G.
Dimitrios G.
User

Otp not working  en

Auteur : Dimitrios G.
Visité 122, Followers 1, Partagé 0  

version  2025.3.9

I'm trying to reinstall and after typing my email address I get the message 

An error occurred while sending the OTP .....

This is done over 30 min

Any idea

Posté le
3 RéPONSES
Daniel W.
Daniel W.
User
Meilleur utilisateur du mois DEMeilleur utilisateur du mois EN

There are probably problems accessing the Incomedia server to check the one-time password, see

----- Answer from AI -----

2. Account Security for the Website X5 Program

The program itself uses OTP codes when you log in to your official Incomedia account to activate licenses, download updates or create support tickets. This is to protect your developer account from unauthorized access.

-----

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Posté le de Daniel W.
Lucjan M.
Lucjan M.
User

Same here.

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Posté le de Lucjan M.
Incomedia
Elisa B.
Incomedia

Hi, 

unfortunately we had some server issues yesterday, which caused the issues that you guys have described. Things are hopefully back to normal now, so that you should now be able to keep using WebSite X5 normally. 

Dimitrios, please try again now. 

Thanks! Kind regards.

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Posté le de Elisa B.