Otp not working 
Author: Dimitrios G.
Visited 126,
Followers 1,
Shared 0
version 2025.3.9
I'm trying to reinstall and after typing my email address I get the message
An error occurred while sending the OTP .....
This is done over 30 min
Any idea
Posted on the
There are probably problems accessing the Incomedia server to check the one-time password, see
----- Answer from AI -----
2. Account Security for the Website X5 Program
The program itself uses OTP codes when you log in to your official Incomedia account to activate licenses, download updates or create support tickets. This is to protect your developer account from unauthorized access.
-----
Same here.
Hi,
unfortunately we had some server issues yesterday, which caused the issues that you guys have described. Things are hopefully back to normal now, so that you should now be able to keep using WebSite X5 normally.
Dimitrios, please try again now.
Thanks! Kind regards.