WebSite X5Help Center

 
Derek C.
Derek C.
User

Error after update  en

Auteur : Derek C.
Visité 179, Followers 1, Partagé 0  

Just updated and now i get the following message 

An error occurred while load the project

(access to the path is closed)

No problem before update!

Posté le
11 RéPONSES
Derek C.
Derek C.
User
Auteur

Now the programe will not close!

Lire plus
Posté le de Derek C.
Incomedia
Eric C.
Incomedia

Hello Derek,
I am sorry about the issue.
Is a specific path references when this error is displayed?
Does the situation persist if you disable your antivirus/firewall temporarily when using WebSite X5, to ascertain whether something is being affected by a restriction of some kind place by those?

Lire plus
Posté le de Eric C.
Derek C.
Derek C.
User
Auteur

No just the "Open an existing Project" None of the projects open. It just access to the path is denied

Lire plus
Posté le de Derek C.
Derek C.
Derek C.
User
Auteur

I cannot create a new project!

Lire plus
Posté le de Derek C.
Incomedia
Eric C.
Incomedia

Hello Derek,
what is the path of your project storage folder? You can check this in the Preferences.

Lire plus
Posté le de Eric C.
Derek C.
Derek C.
User
Auteur

Checked this and its correct still does not open. It starts to open the project as it recognised that some fonts are not linked to the project before showing

An error occurred while load the project

(access to the path is closed)

No project will open

Lire plus
Posté le de Derek C.
Incomedia
Eric C.
Incomedia

Hello Derek,
could you tell me what path is it? Is it the default one in C:/Documents?

Lire plus
Posté le de Eric C.
Derek C.
Derek C.
User
Auteur

C:/Users/derek/Documents/Incomedia/WebsiteX5-Pro

Lire plus
Posté le de Derek C.
Incomedia
Eric C.
Incomedia

Hello Derek,
please check if any restriction is present for that folder in its properties, and also check your antivirus/firewall settings to see if they are affecting WebSite X5.
If you have a disk other than C, you can also try copying and pasting the contents of /Documents/Incomedia/WebSite X5 - Pro into a new folder creared in the other disk, and then set the new path of the folder in the Preferences.

Lire plus
Posté le de Eric C.
Derek C.
Derek C.
User
Auteur

Hi a new folder on the hard drive is working thanks. Plus the programe is now shutting down. The original folder had no restrictions.

Thanks again

Lire plus
Posté le de Derek C.
Glaucio M.
Glaucio M.
User

Aqui o sistema identifica o arquivo /res/x5engine.php como malware

Lire plus
Posté le de Glaucio M.