Help me
Auteur : Bahadır G.Welcome to the One.com chat support. We are doing our best to answer your queries soon. We kindly ask for your understanding that our answers may be delayed during busy periods.
You are number 1 in the queue for our customer support. Currently the estimated waiting time is 0 minutes and 16 seconds.
You are now chatting with 'Simon J'
Simon J: Thank you for using One.com 24/7 Interactive Online Support. My name is Simon J. How may I assist you?
Simon J: hello
you: ftp account does not work. edilmit password and user name are considered. www.ustabursa.co does not work
Simon J: Please hold on while I check.
Simon J: the domain 'ustabursa.co' does not appear on our records. did you mean .com ?
you: ustabursa.com
Simon J: may i confirm if you are transferring this domain to us?
you: alırken satın aldım websitex5
you: When I bought websitex5
Simon J: it is possible to still get the promotional hosting with the code from websitex5, however the domain is currently registered with another registrar when i checked. you may choose to transfer the domain to us
you: I've already got
you: 1 domain was not present
Simon J: i'm not sure what you mean
you: What's my account check and please look in my hand?
you: Is not my www.ustabursa.com ?
Simon J: i checked that the domain is not currently registered with ONe.com.
Simon J: http://who.is/whois/ustabursa.com
you: I also have websitex5 does not accept the code I'm trying again.
Simon J: can you give me the code so i can check?
you: MZKxxxxxxxAYZV it does not work. websitex5 gave me this code. please help
Simon J: Please hold on while I check.
Simon J: the code can only be used once. i see you have already used it for ustabursa.com
you: where is my domain?
Simon J: as indicated in the link above, it is registered with another service provider
you: Where's my free domain
you: I want to change
Simon J: i'm afraid it is not possible since the coupon has already been used
you: How can that be?
you: were considered during the process
Simon J: did you not use the code to order with the domain ustabursa.com?
you: seemed unclaimed domains
you: nothing works. Me my hosting
Simon J: may i confirm if you originally bought this domain from another provider?
you: Should I buy the domain again?
Simon J: the main point is that the domain is not currently with us. if you did buy it from another provider before, please contact them for the auth code of the domain, so you can transfer to us
you: for me "bursausta.net" purchased?
Simon J: it seems to be available
you: yes
Simon J: i have to inform you that we cannot change the domain name with your current account though
you: The domain you take me instead, "bursausta.net" Are you going to buy? answer: "yes", "no" I do not understand you
you: Are you going to buy it for me?
you: does not work because nothing
Simon J: we cannot buy this for you. what exactly do you want to do now?
you: "bursausta.net" Buy it for me. Give you money. I did not get one because my right
you: and please update my system
Simon J: unfortunately i cannot buy this for you. what i suggest is you send a mail to *** to check if they can consider giving you the discount for the new domain
you: I get so that the system works
you: it's not my fault. not your fault
you: it's not my fault. your fault
you: websitex5. I am going to complain
Simon J: i suggest you take this up with our sales team to see what can be arragned
you: I'm waiting
Simon J: have you sent a mail already?
you: What I SENT ALL TALK
Simon J: i do not understand what you mean
Simon J: I will be transferring our chat session to another Supporter who will assist you further with your issue. Please stay online while the new Supporter reviews the chat transcript. Thank you.
Please wait while I transfer the chat to the best suited site operator.
You are now chatting with 'Dinesh'
Dinesh: Hello there
you: yes
you: hello
you: dinesh where is my domain?
Dinesh: Can I have the ordeer number
you: MZKxxxxxxxAYZV websitex5
you: All hosting does not work
Dinesh: Were you able to complete the registrartion |
you: I do not know
you: Would you read our conversation with Simon J?
Dinesh: Yes and its confusing. With simon, you said your domain name is ustabursa.com
Dinesh: Hold on
Dinesh: I found it
Dinesh: This domain is still not transferred to one.com
Dinesh: ustabursa.com - Order no. 3231751
Dinesh: We cannot change teh domain anme once it is rgeistered
you: No, but I was told that belongs to someone else
Dinesh: You can register agaiin using a different name - and make the payment . Then send an email to cancel the order order for ustabursa.com and transfer the EDC Coupon code to the new order
Dinesh: The sales team will make the changes for you
you: I could not
Dinesh: What do you mean ?
you: "code is not valid."
Dinesh: Dont use the code again. You will need to make the payment via credit card and complete the registration. Later, you can request a refund of the payment
you: Delete data older than the new code
you: can not trust you
you: I can not trust you anymore
Auteur
Are you going to help me?
Hello Bahadır G.,
We cannot give support to one.com or to the domain service offered by one.com.
We offer the free hosting code to get the domain with hosting and then all the rest is made directly by one.com.
Did you try to get in contact with the sales department of one.com to see what they can do?
Unfortunately we cannot help because we have no access to their system.
Many thanks!