WebSite X5Help Center

 
BK E.
BK E.
User

Activation Problem - WebsiteX5  en

Auteur : BK E.
Visité 5767, Followers 1, Partagé 0  

Website X5 Evolution Activation problem:

Why do I keep on getting Activation screen each time I use the Website X5 application? I have repeatedly gone through this activation process and each time it goes through as successful. I will use it for the period without a problem. But when I come back, say couple days later, double-click on the icon, Evolution Activation windows pops up again requesting for my License Key and email again.

I have been in the IT support business for over 15years to know that this is Not normal. When you install a software, registered/activated it, you shouldn't have to be massaging it with a daily activation routine before using it.

FYI- Firewall or Anti-virus is not the issue here, because I have gone as far as actually uninstalling both my FW & AV. I even moved WebsiteX5 to a virtual machine as a lone application there just to isolate all other variables. Still that didn't help.

Can some please tell me what's going on. I have updated twice in the last 6 months hoping  the latest revision might resolve the bug but that didn't happen.

Posté le
2 RéPONSES - 1 CORRECT
Incomedia
Claudio D.
Incomedia

Hello BK E.,

Verify if under C:\Users\ The Admin username \AppData\Local\Incomedia\ is present a folder called WebSite X5 v10 - Evolution and if inside this folder the licence.iwl file is present.
If this folder exists and inside the file is present, copy the folder and paste it under c:\Users\ Your Windows username \AppData\Local\Incomedia and then start the program.

Please keep me updated.

Lire plus
Posté le de Claudio D.
BK E.
BK E.
User
Auteur

Thank you very much Claudio D. That fixed the problem.

Lire plus
Posté le de BK E.