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Dennis Hill
Dennis Hill
User

Installation problem  en

Autore: Dennis Hill
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I have tried 3 times to install the demo version of website v13 . each time it fails at 'updating libraries. Error message says category doesn't exist

Regards

Dennis Hill

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3 RISPOSTE - 1 UTILE
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Samantha M.
Incomedia

Hello Dennis,

thank you for contacting us. 
Could you please try the following?

 - look into the command prompt

(if you do not know what this is, have a look at this http://pcsupport.about.com/od/termsc/p/command-prompt.htm)

If you have problems with this, simply press the ''windows'' command + R then write cmd.exe

- now write lodctr /R

- press enter

Please let me know if you manage to install correctly.
Thank you!
Samantha

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Postato il da Samantha M.
R. Fernandez
R. Fernandez
User

Thank you,

Now I get:

unable to rebuild performance counter setting from system backup store, error code is 5

Any suggestions ?

Thanks,

Ramon

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Postato il da R. Fernandez
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Samantha M.
Incomedia

Hello R.Fernandez,

please make sure you are using your program as administror: right click on the program icon then select ''run as administrator''.Now test your program.

Let me know if you manage to install correctly!
Thank you!

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Postato il da Samantha M.